Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,257 Reviews)
Rating breakdown 149,257 reviews
5 Stars
97,759
4 Stars
28,052
3 Stars
10,433
2 Stars
5,408
1 Star
7,605
85%of customers recommend this product.
(
52,654 out of
61,793)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: taxes17
from CO
Verified Purchase:Yes
The emphasis on Puerto Rican citizens to claim the earned income credit is confusing. Also, didn't see the correct form for a clean energy car sent with my tax return. Hopefully they don't come back to me.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Preston, MD
Verified Purchase:Yes
Very disappointed in this year's version. I like that I can import W2s. PDF worked but picture did not. Please accept more formats. I don't understand how the name of the W2 owner does not import. The program does not ask for name and address until the final validation step. There is no way to enter it earlier. If name and address cannot be identified please add a field in the interview. Do not default to the primary taxpayer for the question whose W2 is this-too easy to miss if not a required answer. In investments, the program entered a value of 0 for foreign tax and then gave a validation error for that entry. Finally, I need to be able to copy text from the program. I had an issue with the IRS rejecting a return-someone else used a dependent's SSN. I had to copy the web site address to file for a taxpayer pin. I should have been able to copy that address and not risk errors in toggling back and forth to manually enter it. I also want to be able to copy driver's license number from last year and not have to gather licenses before filing.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kce1
from Georgia
Verified Purchase:Yes
Excellent program. Easy way to do your taxes. Only fault is a you have to pay to file your state tax. It should be included along with the free federal
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Believer Forever
from Detroit area
Verified Purchase:Yes
quick and easy and hopefully accurate. The only question that I have is why when my social security went up this year is why did I receive a quick refund this year when the last few years I did not owe any taxes or receive a refund ?
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 15, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Springfield, MA
Verified Purchase:Yes
I have been using H&R Block Deluxe for 15 years and fully trust its accuracy, and I am still impressed with its ease of use and ability to resolve knotty problems.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 15, 2025
Dear Max, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: KevFL
Verified Purchase:Yes
As a retiree, my taxes are somewhat simpler now but the constant changes in tax law are difficult to keep up with. My accountant retired 3 years ago so me and H & R Block have been doing it ourselves and the results are great. The in-depth questions help confirm that I am including all income and expenses and also confirm the standard deduction is to my benefit versus itemizing. The program and e-file are not only easy to use but save time. Having the backstop of a real company is reassuring should you get audited. The price is a bargain, all things considered.
Response from HRBlockBy Asiya, Social Media Department, March 15, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Parsac5269
Verified Purchase:Yes
I like how H & R Block guides you through the whole process. In which it makes it so much easier to do.
Response from HRBlockBy Asiya, Social Media Department, March 15, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Martyjoe
from Las Vegas
Verified Purchase:Yes
I used the Deluxe version to do my taxes and my Mom:s taxes. The software was not easy to use for my IRA QCD and my Mom's Long term care insurance inputs. The price was good but the user interface needs work.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock