Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,257 Reviews)
Rating breakdown 149,257 reviews
5 Stars
97,759
4 Stars
28,052
3 Stars
10,433
2 Stars
5,408
1 Star
7,605
85%of customers recommend this product.
(
52,654 out of
61,793)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: tax55
from Southeast Michigan
Verified Purchase:Yes
I have been using HRB tax software for many years, with very satisfactory results. I recently switched from Windows to Mac, and the HRB software does not update on Mac as it should. When presented with the notification that a software update is available, and the 'Continue' button is clicked, the program goes into 'cleanup' mode and the update is not applied, then the 'Update' notification is presented again. This becomes an endless loop until the 'Cancel' button is selected. The only way I could get the update to occur was to reboot my Mac, then launch HRB. At this point the software update would occur normally.
The HRB Michigan program has two flaws:
1) In the interview for the Michigan Property Tax Credit, there is no warning or caution given when the filer can be claimed as a dependent on someone else's return, and the other party's household income is not included in the figuring of the credit. This has caused a family member to file an incorrect tax return.
2) When there has been a tax underpayment, the interview presents five possible options for the underpayment penalty to be waived. One of these options is that the underpayment will be paid by March 31. This option does not exist in Michigan, so doing so does not avoid the penalty. Having this option presented in the interview causes much confusion.
The HRB Michigan program has two flaws:
1) In the interview for the Michigan Property Tax Credit, there is no warning or caution given when the filer can be claimed as a dependent on someone else's return, and the other party's household income is not included in the figuring of the credit. This has caused a family member to file an incorrect tax return.
2) When there has been a tax underpayment, the interview presents five possible options for the underpayment penalty to be waived. One of these options is that the underpayment will be paid by March 31. This option does not exist in Michigan, so doing so does not avoid the penalty. Having this option presented in the interview causes much confusion.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from FL
Verified Purchase:Yes
Only that the content could be more non CPA accessible and content user friendly for the generic public
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Sparkie53
from Ord, NE
Verified Purchase:Yes
Easy to use, and my federal refund was in the bank in 8 days!
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: cd25
from Virginia
Verified Purchase:Yes
I have been using your tax software for 20 years and intend to continue to do so. I like the links that provide answers to questions while I am filling out the database.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Suggestion
Verified Purchase:Yes
It did not include schedule L for DC tax forms. This has happened every year I have used the software . I always end of having to redo my DC taxes by hand Can you please fix this error
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock
Posted by: GeorgeT2
Verified Purchase:Yes
H&R is a great value. One suggestion though: when there is a tax due and also a penalty for insufficient withholdings, the "amount due" should indicate whether or not the penalty is included. (It is, unless you check the "Let the IRS compute the penalty" box.) The form where you indicate how much money to send to the IRS is ambiguous without this information.
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Taxxxx
Verified Purchase:Yes
It was OK, confusing with AOTC and tuition paid for the following year and how HR Block tax software handled that situation. Also not intuitive on how to input 2024 education costs.
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock
Posted by: Ronniemack
from Rhode Island
Verified Purchase:Yes
Every year I purchase the Fed and State software because the Rhode Island income tax forms are simply horrible. The software makes it so much easier. HOWEVER, this year I was subject to a calculation of required minimum distribution on my IRA. When I reached this segment of the software you dropped me into the proverbial black hole of confusion. There are no coherent instructions. The user is left to read through the IRS documents which require a CPA to understand. Poorly done.
No, I would not recommend this to a friend.
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock