Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,256 Reviews)
Rating breakdown 149,256 reviews
5 Stars
97,758
4 Stars
28,052
3 Stars
10,433
2 Stars
5,408
1 Star
7,605
85%of customers recommend this product.
(
52,653 out of
61,792)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Mike99999999999
from Mn
Verified Purchase:Yes
Still have not corrected your CSRS 1099 form. It needs the box identifying the state and number added correctly. As a result cannot file state electronically since the state id is missing still on the form you provide.
I would recommend this to a friend!
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Massachusetts
Verified Purchase:Yes
Would give 5 stars if software worked on iPad Air. Have no plans to replace laptop with a new one as it is dying off. Why not provide full software version to prepare complete tax returns, including state returns, on Apple iPad products? Appreciate your consideration of expanding your software to work on more contemporary hardware. Thank you much!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington Crossing, Pa
Verified Purchase:Yes
We’ve been using your program for 15 plus years. Very easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gregory 13
from Charlotte
Verified Purchase:Yes
I believe I was charged twice for e-filing my state return. How do I get this reversed?
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ramon16
from Bristol, WI
Verified Purchase:Yes
Software worked great as usual! I’ve been using HRB for over 10 Years! A CB little disappointed that no makings for current software was mailed or emailed to me this year nor any discount offered for prior customers. ☹️
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: xpllyr
Verified Purchase:Yes
I have been using for years and generally very happy. sometimes the explanations aren't as clear as I would like, which can occasionally can cause a problem. But, overall, happy.
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Nick Name1
Verified Purchase:Yes
Needed data downloads were not available this year.
After 10 years as a customer, I don't think I will do it again.
-
Original download of the program did not go well.
It had always been easy before.
After 10 years as a customer, I don't think I will do it again.
-
Original download of the program did not go well.
It had always been easy before.
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock
Posted by: tax55
from Southeast Michigan
Verified Purchase:Yes
I have been using HRB tax software for many years, with very satisfactory results. I recently switched from Windows to Mac, and the HRB software does not update on Mac as it should. When presented with the notification that a software update is available, and the 'Continue' button is clicked, the program goes into 'cleanup' mode and the update is not applied, then the 'Update' notification is presented again. This becomes an endless loop until the 'Cancel' button is selected. The only way I could get the update to occur was to reboot my Mac, then launch HRB. At this point the software update would occur normally.
The HRB Michigan program has two flaws:
1) In the interview for the Michigan Property Tax Credit, there is no warning or caution given when the filer can be claimed as a dependent on someone else's return, and the other party's household income is not included in the figuring of the credit. This has caused a family member to file an incorrect tax return.
2) When there has been a tax underpayment, the interview presents five possible options for the underpayment penalty to be waived. One of these options is that the underpayment will be paid by March 31. This option does not exist in Michigan, so doing so does not avoid the penalty. Having this option presented in the interview causes much confusion.
The HRB Michigan program has two flaws:
1) In the interview for the Michigan Property Tax Credit, there is no warning or caution given when the filer can be claimed as a dependent on someone else's return, and the other party's household income is not included in the figuring of the credit. This has caused a family member to file an incorrect tax return.
2) When there has been a tax underpayment, the interview presents five possible options for the underpayment penalty to be waived. One of these options is that the underpayment will be paid by March 31. This option does not exist in Michigan, so doing so does not avoid the penalty. Having this option presented in the interview causes much confusion.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock