Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,256 Reviews)
Rating breakdown 149,256 reviews
5 Stars
97,758
4 Stars
28,052
3 Stars
10,433
2 Stars
5,408
1 Star
7,605
85%of customers recommend this product.
(
52,653 out of
61,792)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
5
Fast, Easy to Use H&R Block Deluxe + State
on March 16, 2025
Posted by: Patricia35
from New York, NY
I have been using this product to do my taxes for years. It is user friendly and helps you through every step.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Non cash contributions don’t work
on March 16, 2025
Posted by: John Die
from Massachusetts
I made 100% non cash contributions and the software converts it to a partial interest non cash contribution and the IRS keeps rejecting it HRB says to delete form and software will not allow it to be deleted
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from minnesota
Verified Purchase:Yes
Overall, this is the best tax prep software I've used. Relatively easy to use and intutive. I especially like that my return is stored on MY laptop, not in the "cloud" or some other server -- who knows who has access to these? Don't like the upcharge for efiling my state return though.
Pros: Easy to prepare, Easy to import documents
Value
3
Response from HRBlockBy Amy, Social Media Team, March 19, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Lmbill
from Chandler AZ
Verified Purchase:Yes
The product needs to work with older pcs that have older versions of windows. It will run but skips over many steps
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I use this product each tax season. It makes preparing my return fast, accurate and relatively easy.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Kira, Social Media Team, March 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JLM4719
from Illinois
Verified Purchase:Yes
Great product and so easy to use. It is thorough and has no problem being accepted by the federal government.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Omaha, NE
Verified Purchase:Yes
Like software but don’t like getting Nicole and fined for state software and filings.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
Hi, thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Customer Rating
2
Does not handle changes in filing status well
on March 16, 2025
Posted by: BubbaW
from Ohio
Filed "Married Filing Separately" last year (penalty at federal level more than offset by benefit at state level). The penalty/benefit was mostly a wash this year, so I decided to go ahead and file "Married Filing Jointly" this year. Using AGI as a way of verifying identity for the purposes of electronic filing does not work in this case. The software assumes the combined AGI from prior year is the desired amount (makes sense to me) and enters it as the default, but the IRS still rejects the return because the combined AGI does not match anything they received last year in either of our "Separate" returns. Attempted twice to re-submit my Joint Return with last year's "Separate" AGI's (mine, and then my spouse's), to no avail. Your instructions initially directed me to enter my spouse's AGI accurately ... but there is no place in the software to accomplish that (i.e., there is only one place to enter AGI, and it is non-specific about which AGI to enter ... mine, my spouse's, or the mathematical combination of the two). Apparently the only alternative is to print/file on paper. This product has been available for decades, and I do not believe this is a corner case. Do better, H&R Block. Either work with the IRS to devise a solution for those in this situation, or if it already exists, make that solution clearer in the instructions/rejection report.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock