Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,256 Reviews)
Rating breakdown 149,256 reviews
5 Stars
97,758
4 Stars
28,052
3 Stars
10,433
2 Stars
5,408
1 Star
7,605
85%of customers recommend this product.
(
52,653 out of
61,792)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from st louis mo
Verified Purchase:Yes
Good product. I have use for about 10 years. This year I was confused by 1009R entry format. Also disappointed that more Missouri forms were not included.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from St. Louis, MO
Verified Purchase:Yes
Used this program for many years, this time encountered a glitch that was replicated by a person in your office. Numbers would drop out of the program doing the entry of 1099-Bs. Very infuriating.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, March 17, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: SJC64
from Maryland
Verified Purchase:Yes
I have used your product for many years. It is easy to use, leads one through all the items you need to consider in preparing your taxes, fills in all the forms and prepares all needed forms for filing.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
Overall great; search features need improvement
on March 16, 2025
Posted by: Mr DA
from Metro Detroit
It works well every year to guide me through the many complexities of my return. But its search functions are clunky. For instance, I tried to search for IRA Distributions and nothing came up. Eventually I tried Distributions, IRA, and then it came up. Like a throwback to early internet days. Also, if I have a question on how my entry on the actual form got to be what it is, there's no search for that. Again, I have to try to guess where in the "interview" that item was asked about. We should be able to search the forms themselves.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 19, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: foxbat00
Verified Purchase:Yes
I have used the H&R Block software now for about 10 years and find the program fairly easy to use and use. The auto load aspect from last years taxes saves time and pre loads the basic data into the program. I have not had much success with the pulling in of the data automatically from my interest bearing accounts and just do it all manually, but otherwise, its all good.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Augusta, ga
Verified Purchase:Yes
This is the second year I had to call, because the software would not download correctly.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Could not e-file due to an evident software issue.
on March 16, 2025
Posted by: Tony Kazoo
Verified Purchase:Yes
Due to a software problem, this is the first year that I had to submit one of my returns (a state return) on paper instead of e-filing it. The suggested proposal to submit it electronically involved removing identifying personal information such as social security numbers, submitting the return for troubleshooting, and then re-entering the information for final submission.
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Stanjed
from Florida
Verified Purchase:Yes
I have purchased H&R Block for at least the last 10 years, and I have always been pleased.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock