Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,256 Reviews)
Rating breakdown 149,256 reviews
5 Stars
97,758
4 Stars
28,052
3 Stars
10,433
2 Stars
5,408
1 Star
7,605
85%of customers recommend this product.
(
52,653 out of
61,792)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Ashly M
Verified Purchase:Yes
No email stating the status change of my return. Log into my computer and it doesn’t give an update.
Response from HRBlockBy Andrea, Social Media Team, March 17, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Suekaren
Verified Purchase:Yes
Why were you so late with uploading the 2024 standard deduction? You knew about it 1 Oct, but did have it uploaded in January.
Response from HRBlockBy Amy, Social Media Team, March 19, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Menduegsjfjixjj da jsj
from Lousiana
Verified Purchase:Yes
Cannot file my state return because it will not let me. The "support" y'all claim to provide is of zero help. I keep getting the same response, "I don't have an answer for that. Can I help you something else?"
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from VA
Verified Purchase:Yes
I have been using H&R Block Software for the last six years and have never had any issues with either Federal or State returns.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: James547
from North Carolina
Verified Purchase:Yes
i have used the H&R Deluxe Software for many years and I found this 2024 version to be vary good and I will continue to use it in the future.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Worst experience with this software that I have been using for 20 years.
Would not download information from Fidelity or Discover.
When I tried to fiile would only give me efile (which) I did & not allow me to print my PDF copy for my records. Cost me many hours trying to figure it out.
Would not download information from Fidelity or Discover.
When I tried to fiile would only give me efile (which) I did & not allow me to print my PDF copy for my records. Cost me many hours trying to figure it out.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
3
Response from HRBlockBy Andrea, Social Media Team, March 17, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
Very Disappointing
on March 17, 2025
Posted by: Unsatisified customer
from PA
I received a notice that my filing had been accepted. It was a couple weeks since the filing so I checked the status and was told I had not filed. The same thing happened for 2023 filing. Your messages are misleading. I had to go back and re-efile to get the return submitted. I tried to be so careful this year since I had the problem the previous year. It did not help.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Delray beach fl
Verified Purchase:Yes
I use this every year and have been very satisfied. This year I filed electronically on Sunday and had my refund on Friday. The fastest ever.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock