Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,253 Reviews)
Rating breakdown 149,253 reviews
5 Stars
97,757
4 Stars
28,052
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,652 out of
61,789)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: 300ZX
from New England
Verified Purchase:Yes
Winner Winner Chicken Dinner!!! Thanks for this program !
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Customer Rating
5
Time saver
on March 23, 2025
Posted by: Cg517
from FL
Always accurate and relatively easy to use as far as doing my taxes.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: EssJay16
from Rochester, NY
Verified Purchase:Yes
Great product but needs some improvement. We were filing a joint tax form. Sometimes it wasn't clear that another form had to be generated for the other user while at other times each form had each of our names on it. What was appreciated was that the bottom of the page showed an excerpt on how the tax form looked.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Lincolnfan
from Illinois
Verified Purchase:Yes
I was very frustrated with this software. The instructions are non-existent. Once you complete the first background sheet there are no directions on how to proceed. I called your Help line twice and was hung up on twice. Finally realized hitting the save button would open the next page. It would be nice if you all told us that from the beginning. Not all of us are computer geeks.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 25, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Generally very good but importing from Schwab could be better. For TD Ameritrade the program sends you to a general Schwab website for help which doesn’t actually exist. For closed Schwab accounts you have to type in all data manually. And for the corrections at the end it just sends you to a place without explaining why.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Santa Rosa CA
Verified Purchase:Yes
I've been using H&R software for many years. It is easy to use and I believe provides me with the best refunds possible.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Mangolover
Verified Purchase:Yes
I've used H&R Block software every year for probably 10 years. I find it is very user friendly and very complete.
Response from HRBlockBy Joy, Social Media Department, March 24, 2025
Hi, thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Prescott, AZ
Verified Purchase:Yes
I've used the Block program for several years although there are mistakes & ambiguities for the AZ. return. I rate the AZ program 1.5 (i.e. below 2) because:
* Exclusion for US gov't pension: Instructions say to enter the amount of the pension. This amount is changed to $3,100 which is WRONG! AZ limits the exclusion to $2,500. Why do you give the wrong amount? THIS IS A MAJOR PROBLEM WITH THE BLOCK AZ TAX PROGRAM!
* Other Arizona Credits
We have made donations to the Schoolyard Habitat Program to local schools for the several years but the "Learn More" instructions seemed not to apply. Hence we missed the nonrefundable credit and now must file amended returns. I caught the error for 2021 just before mailing return. When I revised the tax return in order to file an amended return, the software would not reduce the deductions by the amount of the credit.
THIS IS A MAJOR PROBLEM WITH THE BLOCK AZ TAX PROGRAM!
We have made donations to the Schoolyard Habitat Program to local schools for the several years but the "Learn More" instructions seemed not to apply. Hence we missed the nonrefundable credit and now must file amended returns. I caught the error for 2021 just before mailing return. When I revised the tax return in order to file an amended return, the software would not reduce the deductions by the amount of the credit.
THIS IS A MAJOR PROBLEM WITH THE BLOCK AZ TAX PROGRAM!
* Claim Exemption for Someone Age 65 or Older
This should make it clear that the exemption is for additional elderly persons, not the taxpayers.
This should make it clear that the exemption is for additional elderly persons, not the taxpayers.
* Printing AZ tax forms: On the form, pages 4 of 6 and 5 of 6 did not print. Apparently these pages were not necessary. If so, why say there are 6 pages?
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Eva, Social Media Team, March 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock