Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,252 Reviews)
Rating breakdown 149,252 reviews
5 Stars
97,757
4 Stars
28,051
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,652 out of
61,789)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
Verified Purchase:Yes
Been using this product for many years and find it easy to use and have never had a problem.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ALB1
from Central Illinois
Verified Purchase:Yes
The program works pretty well. The only issue that I had was during the review phase I kept getting an error on the W-2 portion. It kept saying that line 3 was a larger amount than line 1. No matter how many times I re-entered the same amount in both lines, I kept getting the same error. I finally had to reduce line 3 by 1 dollar to clear the issue. Other than that the software for 2024 worked as well as previous years.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
good product! can be a little confusing clearing items in the accuracy review!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Ray48
from Latham, NY
Verified Purchase:Yes
I created my return and submitted it. It was accepted by the IRS. However, when I reopened the .t24 file I received an error message saying, "File invalid or damaged internal format" . It then said to update the program which I did, but it still will not open my t24 file. Therfore I do not know how I will have a file to access in order to complete my next year's return.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 25, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JayD2
from Ct
Verified Purchase:Yes
Not happy with online and phone in help with the HSA section.
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, March 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Rigo539
from Rialto CA
Verified Purchase:Yes
I have used the program for few years, very easy to use it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GSmicrolloyd
from Gulf Shores, AL
Verified Purchase:Yes
I have used this software for years. I am comfortable in ordering it each winter. The questions are easy to follow and answer.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 25, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from cedar, mn
Verified Purchase:Yes
The app is not user friendly like it used to be. And now information is sent to a third party vendor???? Time to find another tax software for next year. Had a problem with entering medicare numbers and went to chat and they were not helpful at all. And what was really bad was that I sent in my tax info so they could help out only to find that this tax info probably went to a 3rd party vendor.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, March 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock