Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Hj007
from Va 23451
Verified Purchase:Yes
This program does not include the VA state form 760C, thereby preventing my ability to file online.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bob1927
from WI
Verified Purchase:Yes
Did the job, but seemed more focused on upselling than getting me thru my taxes.
Pros: Easy to import documents
Cons: Time consuming
Value
2
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: tryingxx
from USA
Verified Purchase:Yes
I tried to get help, but after many tries with the help AI on the side of the screen, I was told that I had to switch to the download version. How did I know this wasn't the download version??? There was no notice that it was different. I've used HRBlock for at least 10 years, and now it's been changed? Anyway, I found the download version and paid $65.00. THEN,,, Nothing would transfer from the version I had already started, so I spent an hour trying to transfer, until I went to HELP again and learned that nothing transfers between version and I would have to start over. I finally gave up and filed for an extension because I have a more complicated situation this year with a lumpsum SSA payment to deal with. I'm wondering if it will even be possible to complete my taxes on the downloaded form. I need help with this and you aren't helping.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AntiBlock
from Lexington SC
Verified Purchase:Yes
The block failed me 2 years in a row now and made me very bitter about your software that never gets better, can't remember simple things and finding forms I need is almost impossible.
If the score could be less than 1, I would give it to you.
If the score could be less than 1, I would give it to you.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
great software except did not allow Merrill import
on April 18, 2026
Posted by: Rod32
from Fort worth, tx
Verified Purchase:Yes
Entering taxes was easy as it could be except it dId not allow me to import data from Merrill. If it had allowed me to import data from Merrill, i would have given 5 stars out of 5
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MD76
from MD
Verified Purchase:Yes
We have used Tax Cut for years and like it. This year was a flop. We had issues with adding a QCD and unclear explanations of the new tax incentives.
Pros: Easy to import documents, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Displeased 2026
Verified Purchase:Yes
Not as simple as using TurboTax. The state section could be better. The question about filing an extension on last year's filing. I didn't file an extension and paid what was owed on state immediately. The question on your software in which should have not been asked in the first place was misleading. I had to check with the IRS to confirm what I had already known to be true. Transferring information over from Federal to State and still being asked questions that don't make sense is bogus.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I have been using HR Block tax prep software for years. It is easy to understand and asks questions to assist with covering all details. I appreciate that they give a guarantee that they will be there for any audits.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock