Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,252 Reviews)
Rating breakdown 149,252 reviews
5 Stars
97,757
4 Stars
28,051
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,652 out of
61,789)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: feg1
from Chesapeake VA
Verified Purchase:Yes
I have used your services for many years and always felt under your control for the best options I have towards resiable fileing to my income and life style. My fileing has been completed throughout the years solely on your terms. I'm hoping you have made the best decisions. Wish I could have more step by step participation.....
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 26, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston, Tx
Verified Purchase:Yes
I have been using H&R Block Deluxe for several years. It’s so easy and I feel confident that everything was reported correctly
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: LA Parker
from Upstate NY
Verified Purchase:Yes
Have always used H&R Block tax program and never disappointed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: none 111111
Verified Purchase:Yes
Ver difficult to navigate. I wanted to go back to a previous screen ( like change the amount paid) and couldn't get there. Fortunately did after another final review.
Tried to change QCD, couldn't find.
Tried to change QCD, couldn't find.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used HR Block tax software for 25 years and like the way it works.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Havelock NC
Verified Purchase:Yes
I’ve used H&R Block for over ten years and extremely satisfied with it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Very bad experience this year
on March 25, 2025
Posted by: NA to me
from Kansas
I completed my return on March 17 and when I tried file it I got a message that I had not activated the download. I called twice for help. The first person told me I had to delete the program I had and install a new one but she couldn't tell me how to delete my program because I use a mac and she used windows. About a week later my son came to my home and spoke with a second person who was VERY helpful and after about half an hour I was able to file the return. I am in my 80s and not techie. My son is very techie and he thought that downloading the program was old fashioned and a poor way of getting the return filed. Last year I had to spend 6 hours waiting to file my grandchildren's returns because Block's system wasn't working. I will probably try Turbo Tax next year even though I worked for Block for 46 years and have used the online program in the 6 years since I retired.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock
Posted by: Bb3588
from Memphis, TN
Verified Purchase:Yes
I've been using H&R Block tax program for years. It was easy to learn the first time and it has been easy ever since even when my financial situations change. I tried to help my friend with her taxes and she uses a different program and it was very difficult.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock