Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,252 Reviews)
Rating breakdown 149,252 reviews
5 Stars
97,757
4 Stars
28,051
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,652 out of
61,789)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Way too many frustrations; won't use it next year
on March 26, 2025
Posted by: SLicV
Verified Purchase:Yes
Several things didn't work in the software this year. Imported my W2, preview looked good, form ended up blank; had to enter by hand. Got errors in the audit because it didn't carry over my address or my wife's SS# in spots. It left line 11 (itemized deduction total) blank and asked me to put in a number (even though I went through all the itemized questions). Been using HR Block for years. Never had this many issues. Frustrating enough that I'll pay the extra for TurboTax next year.
Cons: Hard to import documents
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Orlando, FL
Verified Purchase:Yes
Walks you through line by line providing guidance and references along the way. This year my returns were a little more complex but I’m fairly confident I did everything correctly.
Pros: Maximizes refund
Cons: Time consuming
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pcb01
Verified Purchase:Yes
I have been using H&R Block for a number of years and have always been impressed with the ease of importing previous years records but mostly that the software completes all the necessary forms without my having to search for and fill them out myself.
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bolingbrook, Illinois
Verified Purchase:Yes
I am a 78 year old Senior and have purchased this product for many, many years, have never had an issue, it is very user friendly, like everything else price is slowing climbing, but fair. I have recommended this tax software
to my family and friends
to my family and friends
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Praise from a 25-year-user Professional Programmer
on March 26, 2025
Posted by: Anonymous
from San Diego CA
Verified Purchase:Yes
I am a software developer. I have been using this product every year for 25 years. For a lot of software products and websites, as a professional software developer, I am quickly super-critical about the frustration I have with sloppy, non-intuitive, error-prone applications. However, with this software, I have long been impressed that it is intuitive, the Help actually helps, the GoTo takes you where you need to go, and I have NEVER encountered even ONE run-time error. My children know that when I praise things, it is really because I think they are worthy of praise. They understand that just-good-enough is not good enough to warrant praise.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: anglim7
Verified Purchase:Yes
This year, the HRB tax program did not request one's IRA account balance as of the last day of the year. They have in past tax years. The govt website lays out why they need this data. I'm anticipating this will become an issue that HRB clients are going to have to resolve with IRS after Apr 15th. Not what helpful.
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Portland Or.
Verified Purchase:Yes
I've been using this tax program for years. It's more difficult to follow and know what to do this year. I'm going to look into the other tax program for my 2025 tax prep next year.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock
Posted by: bad experience this year
Verified Purchase:Yes
The purchasing of an additional state software was not good. Received error several times during the (unsuccessful) download process but the program charged the credit card three times. It was a difficult and very time-consuming process to request a credit for the incorrect charges. The customer tracking methodology is awful; it references an email but doesn't know which one (purchaser, preparer, or tax return).
Response from HRBlockBy Andrea, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock