Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,252 Reviews)
Rating breakdown 149,252 reviews
5 Stars
97,757
4 Stars
28,051
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,652 out of
61,789)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: CapeCodder
Verified Purchase:Yes
Very detailed program - guides you through all the intricacies of tax return filing.
A little weak on explaining IRA contributions in the same year you take a withdrawal are accounted for.
A little weak on explaining IRA contributions in the same year you take a withdrawal are accounted for.
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Hammerz
Verified Purchase:Yes
For the most part the software is easy to use. I found it frustrating that we had paid more in taxes than we owed, yet I still had to go through the underpayment penalty analysis.
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ncj222
from Portland Oregon
Verified Purchase:Yes
Have been using them for years and been very pleased This year, I found the data verification notifications very confusing— especially as there was no information/ instructions on how to verify. Have never received these before.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Massachusetts
Verified Purchase:Yes
The software did not provide a space sufficient for the IRS PIN number. It kept getting rejected until I ontacted the software guys who told me they were aware of the problem and to open the software in Administror mode
Cons: Time consuming, Doesn't maximize refund
Value
3
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: J_C_P
Verified Purchase:Yes
I've used HR Block tax software for many years. I appreciate that it is easy to use to complete my tax return, I can rely on an accurate return without IRS follow-up issues, and using the HR Block tax software saves me both time and aggravation during tax season.
Response from HRBlockBy Sean, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
it was OK, but disappointed that I still have to pay a fee to file the state, if you are buying the state software, it should at least include one free state submission
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: edavis
Verified Purchase:Yes
I was disappoinsted when I could not get an answer/clarification with regard to the PIN i was asked to insert during the filing process and an IP PIN that was provided early in the year by the IRS. The HRB pin was five gits and the IRS pin is six so they are not interchangeable. All I was told was to call the IRS. Turns out that a simple search in the HELP area pointed me to the place to insert the IRS 6-digit pin is in the Profile area. Since I don't remember being asked for it and 'm not sure but I think this is in the individual profile area that may be automatically completed during the the information transfer from the previous return.. After filling this in and completing the HRN entry in during the filing procedures, my return was accepted. The instructions provided after earlier rejections do not answer the questions.
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
25 Years of Great Tax Service
on March 26, 2025
Posted by: RickNStl
from St Louis
As a long-time user of H&R Block/Taxcut, I’ve learned to appreciate the software’s full features and the backing of the H&R Block enterprise. This simplifies taxes—even in complex situations. While the software is very good, I have a few “wants” for improvement:
* a built-in to-do checklist that helps me keep track of all the documents and steps
* ability to turn off verification warnings after I’ve reviewed them; they never go away which obscures real problems
* let me chat with a tax professional through the software—the chatbot is not very good
* direct me to a drill-down help facility when software edits currently instruct me to talk to an H&R Block professional
* a built-in to-do checklist that helps me keep track of all the documents and steps
* ability to turn off verification warnings after I’ve reviewed them; they never go away which obscures real problems
* let me chat with a tax professional through the software—the chatbot is not very good
* direct me to a drill-down help facility when software edits currently instruct me to talk to an H&R Block professional
I’m sure an AI version is in the works and that will likely address concerns like these (and more).
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock