It was ok.A few problems I had to google to finish up .the text bot couldn’t figure out when I tried. It confused a cd I sold as a stock when I downloaded my investments.I ended up deleting that to finish up.Also,it couldn’t figure out what to do with the Washington state taxes in box 14 for long term care,disability etc.
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have enjoyed the HRB software for a couple of decades and have found it productive...that is until the current version. My return has been rejected by the IRS 4 times and there has been no (human) help to rectify the issue. I just find myself sending to two robots: the HRB one and the IRS one.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, March 27, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.