I've always used H&R Block software, and I had a tough time understanding that I couldn't use last year's PINs, so it failed to accept both of my returns. I don't recall it saying that I couldn't use our old PINs. I finally realized this and had them accepted.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
i am disappointed that this years version 2024 did not have option to read a report that compares side by side this yr data with pervious yr data ( important line items only)
also had trouble getting to a "drop down list" of financial institutions from which to import data.. solution was /is not obvious.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I believe that I traded up when I switched to H&R Block Deluxe software from another tax software product that I had used for years. The information is easy to read and decipher as you do your taxes. I have found very few errors over the years and didn't find any this year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
1. The program did not process all items listed on the federal K1 form. 2. It sometimes appears that the interview questions were generated by an IRS agent. (Maybe an AI program?) 3. The Display needs to fill more of the computer screen. (For those with impaired vision like me)
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!