Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,252 Reviews)
Rating breakdown 149,252 reviews
5 Stars
97,757
4 Stars
28,051
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,652 out of
61,789)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Filer25
from Chicago
Verified Purchase:Yes
It did the job. My returns have been accepted. So far, so good
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 27, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Could use a better formatting of the PDF and hard
on March 26, 2025
Posted by: zegan6241
from Illinois
Verified Purchase:Yes
The 2024 Deluxe release was a least a little better than terrible 2023's Deluxe, regarding the constant updates to Federal and State. Seems most update changes were finally finished by 02/28/25
Cons: Hard to import documents
Value
3
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Easier to use than the federal. Should have free filing.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Aurora IL
Verified Purchase:Yes
First time I’ve had an issue with the software. I finished Fed and State, filed the returns which were accepted by both on Sunday, but after saving the files, today I went to check status and my return isn’t even registered in the software. It actually asked me to register the app, which I had done over a month ago. Both returns that were saved are gone and a search doesn’t find them either. Additionally, the app wouldn’t close and had to be ended. Hoping I don’t need them and that my returns were actually filed. Not happy.
Value
1
Response from HRBlockBy Andrea, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Junk_2025
from IL
Verified Purchase:Yes
Not impressed with the guidance nor format in which questions were asked to solicit necessary responses. Lack of information as to why certain monetary values were used by the software to autofill specific fields. Software unable to direct me to resources or the specific tax document info field for input.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 27, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Meeshy
from Bellmore NY
Verified Purchase:Yes
I called because I needed help transferring my software from a broken computer to my new one! Tina helped me and was AMAZING!!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 27, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
Nedds an entry method for long tem care insurance.
on March 26, 2025
Posted by: Len1944
Add log term care insurance deduction limit input capability and processing.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Ksjz
from Kansas
Verified Purchase:Yes
It was fairly straightforward but does take awhile to get all of the way through. They’re could be simpler ways to do it if you just need basic 1040 stuff but having household, dependents or investment makes it a little more complicated and longer.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock