Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,252 Reviews)
Rating breakdown 149,252 reviews
5 Stars
97,757
4 Stars
28,051
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,652 out of
61,789)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from State College, PA
Verified Purchase:Yes
I was a little disappointed with the program this year. I had to enter more information than I usually do. It did not pull as much information from last years submission. It didn't even pull my home address information. Not sure if the IRS changed things that caused that. Also my activation code made it look like I had the Deluxe version but the package I purchased was for the Basic version. I was afraid to try to use the State file part. I felt I would have to pay extra for it.
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: MickeyM0
Verified Purchase:Yes
The user had to agree to share information with companies outside the USA. Some questions weren’t obvious, and the FAQs and other information didn’t clarify the issue. TurboTax filed in more fields. I didn’t know that the cost of e-filing the state form wasn’t included—it was 2/3 the price of the program; if I had known that, I would not have paid extra for the state income tax return—my state provides e-filing online, no charge. The “convenience fee” for charging an underpayment was adding insult to injury. I printed out the state tax return and mailed with my check, my cost only postage and envelope.
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TomLR
from MS
Verified Purchase:Yes
Easy to use. Have used for many years and will continue to use.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Kelly212
from Nampa, Id
Verified Purchase:Yes
It was easy to navigate and had tab to obtain more info.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Gliderpilot20AH
from Knoxville, TN
Verified Purchase:Yes
I have been using H&R Block tax software for several years now. It has always been easy to use, and I am satisfied with its accuracy.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: MImade
from Michigan
Verified Purchase:Yes
I bought this again and am totally satisfied with the program how it double checks before sending. The assistance I received was so helpful and reassuring plus pleasant.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Deacon Joe
from Chicago, IL
Verified Purchase:Yes
Using this program proved both informative and efficient.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Godfrey, IL
Verified Purchase:Yes
My problem is your software will not let me see the status of my Federal Return. I got an email saying it was accepted. Once I filed my Illinois return I could no longer get the status of my federal return.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock