Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,252 Reviews)
Rating breakdown 149,252 reviews
5 Stars
97,757
4 Stars
28,051
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,652 out of
61,789)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Some problems, very frustrated
on March 30, 2025
Posted by: VeryUnhappyAlso
from here
I've used the software for many years but this year I had an Identity Protection PIN from the IRS. Apparently there is an option to enter this under the Miscellaneous tab but "Identity Protection PIN" does not appear at the top level and the topics that can be naviagated to contain nothing that would have brought this issue to mind. Consequently I submitted the return without this info. Furthermore, the IRS accepted the return and so now I don't know whether this is going to slow down processing as I would expect since that is the whole purpose of the PIN! Meanwhile I tried the online help system--no help. Tried phone help but it is a bot and couldn't help me. Tried the chat option but it is also a bot. How do I talk to a real person?
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Snick12
from Blairsville GA
Verified Purchase:Yes
Would like to see a few more changes with H&R Block.
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Zepluvr
from CA
Verified Purchase:Yes
Been using HR Block software for many, many years and very happy with how user friendly it is.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
I've bought this software every year, so it pre-fills in all my identifying info. All I have to do is type in the figures from the tax forms I receive and respond to any questions that the program asks me. The software then files my federal and state tax returns for me electronically.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 30, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
Have used this software for 10 years and keep using because it is easy and complete.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 30, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Honolulu, HI
Verified Purchase:Yes
It is very easy to use and understand its features.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 30, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Ter48
from Phoenix area, AZ
Verified Purchase:Yes
The last few years I purchase and download the software in the Fall and it works seamlessly to import and begin in the February/March timeframe.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 30, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: bcds60
from Illinois
Verified Purchase:Yes
We have been using H&R Block for about 10 years now and it has been very good for my whole family to use. Pretty easy to use and good to have up to date information and up to 5 different federal filings allowed at a reasonable cost.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 30, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock