Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,336 Reviews)
Rating breakdown 149,336 reviews
5 Stars
97,801
4 Stars
28,065
3 Stars
10,445
2 Stars
5,414
1 Star
7,611
85%of customers recommend this product.
(
52,700 out of
61,847)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Glenn2823
Verified Purchase:Yes
I've used this software for the past 20+ years and have been fully satisfied with it in the past but this year not so much. I found the instructions on the "Required Minimum Distribution" lacking, so much so that I had to ask a CPA what it was talking about. The software misinterpreted my RMD as being late and applied the penalty falsely because of data I entered due to the poorly written instructions.
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kev0
Verified Purchase:Yes
it works fine IF you don't have questions! Trying to use their chat bot is like talking to a post.
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: wjm42
Verified Purchase:Yes
Took me forever to get this to work. Specifically it kept complaining that I had not entered my tip income of which I have none, and my W-2 said zero for. Yet Block the final problem turned out to be that Block created an IRS tip reporting form with zero on it and kept insisting it needed me to add something. Finally I just deleted the form altogether and then Block was happy. Also natters me about tax forms which place "Florida" in the state tax area with zero withholding. They insist on having the IRS payee number for the company which did not withhold anything.
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Pat23OffLine
from Georgia
Verified Purchase:Yes
I have been using HR Block Tax Software for decades and have found it very useful. A few years back, I tried transitioning to their On-Line version, but did not find it as user friendly - so this year I went back to using the Off-Line version. I do like the idea of having my Returns stored in the HRBlock Cloud Site - so I post my docs and Off-Line Return to my On-Line account for future reference - so I get the best of both!
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, April 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GeneDifferent Gene
from Derby
Verified Purchase:Yes
I tried the first time to see if I could file for free, as the return was simple. Had an awful time getting anything transferred from last year's return or even getting out of new return to purchase the one I needed. Tried calling Block for help with no results.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: LouT
Verified Purchase:Yes
I’ve been using H&R for over 15 years. It works great for me.
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DebfromUtica
from Utica, NY
Verified Purchase:Yes
I've used this software for 3 years now. It gets the job done. However, in the attempt to 'idiot-proof' the software, it has become cumbersome and finding input screens has become more challenging. I know where I want to put a number on a return so when I have to walk through 3 screens to get it there, I get annoyed at the waste of time necessary to do so. The software works well... the input screens are becoming burdensome.
Cons: Time consuming
Value
4
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Paul Z2
Verified Purchase:Yes
The font is too small for us old people. I got stuck on the data review screen, it wouldn't let me advance. It is not clear as to what the form 6781 question means.
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock