Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,252 Reviews)
Rating breakdown 149,252 reviews
5 Stars
97,757
4 Stars
28,051
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,652 out of
61,789)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Naner512
from St. Louis, MO
Verified Purchase:Yes
Have used for years and find that it is very helpful
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from midlothian IL
Verified Purchase:Yes
been using this software for years and like it very much
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Los Angeles
Verified Purchase:Yes
Been using H&R Block for at least 15 years. Never had a problem, will continue to use.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 31, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
This is the most frustrating tax software I have ever used. Constantly have to redo everything, then it doesn't recognize my computer, or password, won't let me print, etc.
Cons: Time consuming
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RHJ1
from Cleveland Oh
Verified Purchase:Yes
I would have given a 5 but the fact that I can't import an external form into the Ohio tax part of the program as a receipt for the Angel Scholarship Program forced me to NOT be able to file electronically.... I think Turbo Tax allows this function...
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jrap
from NewJersey
Verified Purchase:Yes
On some parts of your return process I find the help, faq section useless. I need a more clear answer to my questions on that part of the return and there really is any offered. I personally feel 10 to 20 years ago the help section was better. Also your NJ system for is not 100% accurate to NJ form.If you take a distribution from an IRA or 401K, NJ allows you not to include percentage of your investment that NJ tax already. But your need to know original investment and total value if investment in Dec and whatever previous distribution you made.Whikr most people will not know or have this data of original investment and instructions make it clear it might not be a sustainable change in your filing, should not the software do this calculation.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MA
Verified Purchase:Yes
I use it because I been using it, doing tax is not a fun matter, tax software help a lot, I start using H&R Block because it costed less then Turbo tax at the time of purchase.
I do run into a problem every year when I do my MASS return that I have to spend a lot of time fixing, which I hope the software can just take care of that automatically, which the the difference on the Fed and State on long term and short term difference, for some reason it can't just carry over to the state return.
I have to spend a lot of time and trying to figure out what went wrong, and the software didn't seem to help other then just keep telling me the problem that there is a difference between the Fed and State.
I do run into a problem every year when I do my MASS return that I have to spend a lot of time fixing, which I hope the software can just take care of that automatically, which the the difference on the Fed and State on long term and short term difference, for some reason it can't just carry over to the state return.
I have to spend a lot of time and trying to figure out what went wrong, and the software didn't seem to help other then just keep telling me the problem that there is a difference between the Fed and State.
Pros: Easy to prepare
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Incomplete software
from AZ
Verified Purchase:Yes
The software does not include all of the AZ forms. I had to print and mail the forms included in software and download and manually complete the forms not included. Fortunately I know how to complete the forms; others may not. The forms have been missing for years, so next year I’m going to switch software
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 31, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock