Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,333 Reviews)
Rating breakdown 149,333 reviews
5 Stars
97,799
4 Stars
28,065
3 Stars
10,444
2 Stars
5,414
1 Star
7,611
85%of customers recommend this product.
(
52,698 out of
61,845)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Amp67
from Michigan
Verified Purchase:Yes
The program was decent. However, I was charged twice for the state filing fee because in the process of submitting my forms, the program needed to do an update. After the update, it needed me to reenter my state filing purchase information. I don't know if the federal filing action also consumed 2 of my credits for free filing. Now I have contact someone there to get this straightened out. It is definitely a bug in the system.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver CO
Verified Purchase:Yes
I have used the product for years and always have good results.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from pensacola
Verified Purchase:Yes
I have used H& R Block for over 10 years, great software that provides the same service at a more reasonable price than its competitors.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TB99
Verified Purchase:Yes
Everything worked as expected this year. I am glad I chose to stick with this company after they offered a discount due to the server issues they had last year.
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
100% Accuracy "Guarantee" is no Guarantee at all!
on April 2, 2025
Posted by: blockconfusesmeagain
from TX
Verified Purchase:Yes
Some of the instructions are very confusing. And when you seek help, you get a parroted version of what you just read. Not even a link to the appropriate IRS section. And watch out for that 100% accuracy "guarantee". Read the fine print cmf you'll find out it's not really worth much, at all. Check out their annual report! Why else would they end up paying millions to folks because their program failed?
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: CRAIGML
from New Mexico
Verified Purchase:Yes
Well done, as usual! I've used H&R Block software for 7 years!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Southeast North Carolina
Verified Purchase:Yes
I have used H&R Block Tax Software for many, many years, and like it. Sometimes it is confusing, in certain areas, but I think that could well be due to the Tax Laws being confusing, complicated, and at times not making good sense or fairness. However, I would, and likely buy it again. For the most part, it is user-friendly. 😊
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MJ99
Verified Purchase:Yes
Software is easy to use and does a good job guiding you through the tax maze. I did encounter a problem after finishing the Federal component and had the option to purchase and download the state module. After entering my credit card information to download the state option, a window popped up indicating a new update to Federal taxes was ready for download, but it entered this endless loop where it wouldn't download the updates. I had to cancel, then tried starting again by entering credit card info for state taxes, but the problem persisted. Long story short, my credit card was charged 4 times for the state module. I finally resolved the issue by restarting my computer.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock