Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,250 Reviews)
Rating breakdown 149,250 reviews
5 Stars
97,757
4 Stars
28,049
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,650 out of
61,787)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Popeye48
from Indiana
Verified Purchase:Yes
I have been an H&R Block user for several years. It is easy to use and helpful when explanations are needed. This year was no different.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Silverbear
from MD
Verified Purchase:Yes
Easy to use, and similar every year. Changes in responses to changes in tax law are reasonably well explained.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Unsolved
from Wis
Verified Purchase:Yes
I have used Block software for years. This year it said I had a "clean" return -- no issues. I e-filed only to be rejected because my 5-digit pin "signature" didn't match IRS files. The IRS pin I was mailed had 6 digits. The software was truncating the IRS pin even though it was entered elsewhere in the return prep process. I called Block help number and explained my problem. I was repeatedly put on hold for 15 minutes at a time as the receptionist "checked with my team." Multiple fixes were tried over an hour on the phone. Nothing worked. I then had to spend several hours printing 30+ pages of returns, attaching documents, etc. and mailing. A refund days will now take months. A pretty basic software flaw found Block team unaware and unable to solve.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Doug Taxrefund
from Charlotte, NC
Verified Purchase:Yes
Good interview, always finds the most tax efficient items.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Rochester Hills, MI
Verified Purchase:Yes
I have used the TaxCut / H & R Block software since 1991. Any questions or concerns were quickly and completely handled.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: ErnieSaka
from Hawaii
Verified Purchase:Yes
I have been using H&R block Software for many years. This product is always Excellent.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 2, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
Good for a basic return, issues with the complex
on April 2, 2025
Posted by: brifd01
from Seattle, WA
Verified Purchase:Yes
This is a good program if you are familiar with it and have some level of how to prepare taxes. It gives you the confidence that the math is correct, that it's been checked for missing elements, comparison to and uploading from prior years, and some audit protection that the free programs don't have. However, there are some aspects of the software that need to be made more intuitive. In 2024, I did not have a Roth conversion, but the previous year I did, and this program led me down a time-consuming path where I was led to believe that I needed a monthly calculation of income and deductions due to making the conversion and paying the taxes due on it in the third quarter of the year. The software seemed to "assume" that the conversion was akin to income and that I should have been paying taxes on it on an ongoing basis. Unfortunately, it wasn't until after I went through the machinations that the folly of this being logical hit me, and I looked and looked to find that I didn't need to do these calculations. That same year, I also itemized, which I hadn't done in several years, and I did not realize that the fed's calculated sales tax deduction wasn't meager like it used to be (when tabulating your own, a laborious task not helped by credit card companies not tracking this information even though they have it!). Lastly, in the data check section, this software frequently provides parts of forms that are suggested to be missing data that don't always make sense as to how to deal with it. Improvements in the software could avoid these kinds of issues. Hint: the price of the software varies widely from November to April, don't jump on the first offer.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Rolando N
from Union City, CA
Verified Purchase:Yes
I have been using H&R Tax Cut for more than 10 years now and find it to be an excellent and easy tax preparation software. I will continue to use it in the future.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 2, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock