Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,333 Reviews)
Rating breakdown 149,333 reviews
5 Stars
97,799
4 Stars
28,065
3 Stars
10,444
2 Stars
5,414
1 Star
7,611
85%of customers recommend this product.
(
52,698 out of
61,845)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Cwbw
from Illinois
Verified Purchase:Yes
I purchased this in Nov. 2024. I purchase the Deluxe every year. The only thing I would like changed is that with purchasing the Deluxe Federal and 1 State. It would allow you to e-file both at no addition charge instead of letting you e-file 5 Federal. With the purchase of both Federal and State that should be included.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Jrme
from Indiana
Verified Purchase:Yes
This works fine, the reason for not getting 5 stars some business forms can’t be removed and come back year over year even though no longer used.
Itemized deductions, forced to go over them, even though I choose not to itemize.
Itemized deductions, forced to go over them, even though I choose not to itemize.
Pros: Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Mikieb
from San Francisco east bay
Verified Purchase:Yes
This is my 10th year and will continue to use the product.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: A bit frustrated too
from Midwest US
Verified Purchase:Yes
I shouldn’t have to pay extra to electronically file my state taxes when I bought the federal and state combined.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
I have been using HR Block for many years and it had done well
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Good features but accuracy review is confusing.
on April 2, 2025
Posted by: Anonymous
from San Francisco, CA
Verified Purchase:Yes
Easy to use-- five years now-- but I still don't understand the "accuracy review" at the end which displays items to verify and/or change. Some of them seem silly and don't need changes but never go away.
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston, TX
Verified Purchase:Yes
Helps guide my work and saves time by importing last years information.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Seattleguy0000
from Seattle, WA
Verified Purchase:Yes
I finished my taxes so that's good, and the software is still better than trying to fill out forms by hand. I still like Block better than TurboTax.
But... there were way too many times when I somehow exceeded the capabilities of the program. In particular, K-1 support is lacking. There were several times when the app just threw its virtual hands in the air and said "Hey that looks complicated. Here's the raw forms. Good luck with that!" I still have no idea if I did things correctly. Maybe not! Hope I don't get an audit surprise.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock