Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,250 Reviews)
Rating breakdown 149,250 reviews
5 Stars
97,757
4 Stars
28,049
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,650 out of
61,787)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: SMARTER THAN MOST
from FLORIDA, USA
Verified Purchase:Yes
I am deeply disturbed that you decide for me if I am allowedto delete form pages from prior returns that no longer apply. Why do you do this?
Why do you make it extremely hard to explore alternate filings for the same year. When I produce alternate returns what do you do with them, is the exploration transmitted to the IRS? Do you keep it in your 'cloud'?
Why do you make it extremely hard to explore alternate filings for the same year. When I produce alternate returns what do you do with them, is the exploration transmitted to the IRS? Do you keep it in your 'cloud'?
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Decent software for simple returns, getting expens
on April 3, 2025
Posted by: Bcne
from Midwest
Verified Purchase:Yes
Cost of software, additional state purchases and state e-filing is getting expensive.
Some vague descriptions around non-resident details.
With the overall cost and some confusion around what to input. We may look into hiring a professional tax accountant or different software.
Some vague descriptions around non-resident details.
With the overall cost and some confusion around what to input. We may look into hiring a professional tax accountant or different software.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: XatDread
from Missouri
Verified Purchase:Yes
I only had one issue that was challenging to resolve.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Alcam
Verified Purchase:Yes
I have used H&R Block software for preparing my taxes for many years with excellent results.
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Nabil
from Apex, NC
Verified Purchase:Yes
I am a repeat customer for many years now, product is very clear and easy to use on Windows, it is stable and reliable, the import from last year tax return is superb, keep it up and please continue to offer discounts for repeat users
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
No problems. Regular updates. Provided prompts as needed not to miss deductions. Help and tips were real good
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Shiner48
from TX
Verified Purchase:Yes
I did not have as good an experience as I have in the past.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Friends Extension
from Colorado
Verified Purchase:Yes
I helped a friend file an extension using this software. Your menus kept routing us around in circles and made no sense. Very frustrating. Also, if you go back for any reason, it is difficult to return to the point you backtracked from. Maybe something like a page-by-page list list on the side panel so you can click forward and back to the points you want to get to.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock