Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,333 Reviews)
Rating breakdown 149,333 reviews
5 Stars
97,799
4 Stars
28,065
3 Stars
10,444
2 Stars
5,414
1 Star
7,611
85%of customers recommend this product.
(
52,698 out of
61,845)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: JonJonIII
from USA
Verified Purchase:Yes
Been using this program for years, and am mostly satisfied, and I've recommended to others who use it now.
One complaint! I had to click the "SEND" button multiple times to get it to not fail sending both my IRS and State taxes. That was caused by my ISP (difficulty in uploads), not the tax program. The problem is, I was billed 3 times! Yes, I've seen you statement that when multiple charges are made, ultimately only one will apply. That's NOT good enough. The program needs to NOT even charge, or at least submit an immediate refund, when anything like this happens.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 4, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Krr8b7
from Eastpointe
Verified Purchase:Yes
Very easy to navigate and helpful tip are clear and concise
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
you are not paying for my state return. Activatio
on April 4, 2025
Posted by: ripof
Verified Purchase:Yes
you are not paying for my state return.
Activation Code; 4YA75-TPY3D
Activation Code; 4YA75-TPY3D
Response from HRBlockBy Tra, Social Media Department, April 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Freedom,Pa
Verified Purchase:Yes
I have been using the H &R block software for several years. I bought the Deluxe + State software from an email offer. It was a great price. The program prompts you through the process for all your income sources and deductions and then highlights any issues you may have. The e-filing is very convenient. The state return is equally thorough with an option to e file as well.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Been using HRBlock software since 2014. Good software; but extra charge for State E-file always a disappointment.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Need more explanation
on April 4, 2025
Posted by: Rjontilt
from Plano tx
When entries are marked as tenitive, it was not clear that I needed to clear the mark before I could change it.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 4, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Roberto1111111
Verified Purchase:Yes
The program walks you through the process pretty well. It is frustrating at times because it imports previous year data that is no longer applicable and creates confusion by adding forms for those items. My issue is a small business I had that I terminated. At the end it verifies your return by taking you to the actual forms instead of the questionnaire. This also adds to confusion as far as what information is expected and why the program didn't catch the issue during the questionnaire. I have used this for a long time but I think I will give Turbotax a go next year.
Response from HRBlockBy Sean, Social Media Team, April 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Polecat73
Verified Purchase:Yes
I have used your program for several years, and I have one complaint: I use a Mac computer, and on mine, many of the page printouts are not usable, since the right (or left) side of the page isn't visible or doesn't print. This seems to be the case each year. Am I supposed to make adjustments on my Mac or my printer (an Epson?} My solution is to get the pages I need from the Federal (and/or NY in my case} websites, and they all seem to print correctly, and are useable. Otherwise, I like your program and will continue to use it. Am I doing something wrong?
Response from HRBlockBy Tra, Social Media Department, April 4, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock