Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,250 Reviews)
Rating breakdown 149,250 reviews
5 Stars
97,757
4 Stars
28,049
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,650 out of
61,787)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Geary
from Northeast Oklahoma
Verified Purchase:Yes
The Deluxe version of the software fulfills my current tax reporting needs.The only issue I have is the combined cost of the Federal and State program knowing that there is a FREE Federal program online. For someone that is retired and on a fixed income it can be a bit costly.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
Thank you for taking the time to express your concerns about the cost of our services. We understand that affordability is crucial, and we aim to offer competitive pricing while delivering top-notch service. Your feedback is valuable in helping us assess and adjust our pricing structure to better meet the needs of our customers. If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
Written by a customer while visiting HRBlock
Posted by: JonJonIII
from USA
Verified Purchase:Yes
Been using this program for years, and am mostly satisfied, and I've recommended to others who use it now.
One complaint! I had to click the "SEND" button multiple times to get it to not fail sending both my IRS and State taxes. That was caused by my ISP (difficulty in uploads), not the tax program. The problem is, I was billed 3 times! Yes, I've seen you statement that when multiple charges are made, ultimately only one will apply. That's NOT good enough. The program needs to NOT even charge, or at least submit an immediate refund, when anything like this happens.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 4, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Krr8b7
from Eastpointe
Verified Purchase:Yes
Very easy to navigate and helpful tip are clear and concise
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
you are not paying for my state return. Activatio
on April 4, 2025
Posted by: ripof
Verified Purchase:Yes
you are not paying for my state return.
Activation Code; 4YA75-TPY3D
Activation Code; 4YA75-TPY3D
Response from HRBlockBy Tra, Social Media Department, April 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Freedom,Pa
Verified Purchase:Yes
I have been using the H &R block software for several years. I bought the Deluxe + State software from an email offer. It was a great price. The program prompts you through the process for all your income sources and deductions and then highlights any issues you may have. The e-filing is very convenient. The state return is equally thorough with an option to e file as well.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Been using HRBlock software since 2014. Good software; but extra charge for State E-file always a disappointment.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Need more explanation
on April 4, 2025
Posted by: Rjontilt
from Plano tx
When entries are marked as tenitive, it was not clear that I needed to clear the mark before I could change it.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 4, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Roberto1111111
Verified Purchase:Yes
The program walks you through the process pretty well. It is frustrating at times because it imports previous year data that is no longer applicable and creates confusion by adding forms for those items. My issue is a small business I had that I terminated. At the end it verifies your return by taking you to the actual forms instead of the questionnaire. This also adds to confusion as far as what information is expected and why the program didn't catch the issue during the questionnaire. I have used this for a long time but I think I will give Turbotax a go next year.
Response from HRBlockBy Sean, Social Media Team, April 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock