Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,250 Reviews)
Rating breakdown 149,250 reviews
5 Stars
97,757
4 Stars
28,049
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,650 out of
61,787)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Joe7777
from NY
Verified Purchase:Yes
First time user, I'm hoping all goes well, SW was easy to use for my simple returns
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Response from HRBlockBy Amy, Social Media Team, April 5, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: I am KJ
Verified Purchase:Yes
I actually prefer the older user interface where I could understand where all of my data entries fit into the 1040 bottom line.
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Mike86247
Verified Purchase:Yes
I bought the software that included my state return, thinking I had all I needed to create and file my tax return. When my returns were complete and ready to submit, I learned that there was an additional fee I had to pay to submit my returns electronically. I felt deceived.
Hidden and unexpected additional fees make me feel cheated. Shame on you!
Hidden and unexpected additional fees make me feel cheated. Shame on you!
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Irwin, PA
Verified Purchase:Yes
This year 6 for me using H&R Block tax program. Still the best for doing Federal and State returns.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Retired Navy
Verified Purchase:Yes
I have used H&R for the last 5 years and will most likely use it again next year. I feel very confident with my return.
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: TWierbinski
Verified Purchase:Yes
I got this program again this year, and no specific complaints. eFiled Federal and State (Virginia) together, without issue. Got my federal refund, but Virginia sent me a letter (on paper) asking to verify my submission. I do not know if the eFile process isnt trusted, or perhaps someone else is trying my SSN, but it was concerning to me that I needed to justify my eFiling.
Also, still hate the "Schedule C" interview. It should look more like the Form, and the interview should follow that. Every year, its the same, yet its still hard to remember each category. (such as household expense categories)
Couldn't the monetary donations be all on one page? the "go to next page" is horrid.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Try to offer less expensive program for retired pe
on April 5, 2025
Posted by: Ric71
from WA
Verified Purchase:Yes
I don't run a business, or have a rental, and I only have a few stocks, but I had to buy a expensive program to do my taxes.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Amy, Social Media Team, April 5, 2025
Thank you for sharing your feedback with us. We understand that pricing is an important factor for our customers, and we're sorry to hear that you found our services expensive. We continually strive to provide value for our clients while maintaining the quality of our services. If you have any specific concerns or questions about pricing, please don't hesitate to reach out to us at 1-800-472-5625. We're here to help in any way we can.
Written by a customer while visiting HRBlock
Posted by: KCurtis
from Utah
Verified Purchase:Yes
I have used H&R for ove 15 years I won’t use anyone else
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
Dear Curtis, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock