The Federal section was fine, but the Kansas state portion seemed very truncated as I was given very few questions to answer. Then, when I was finished and looked at the resulting tax, I knew something was wrong, so I went to Forms and looked through everything. Your software somehow had selected that we use the Std Deduction for KS, even through we itemized for the Fed return. I selected Itemized within the form and the system accepted it, even through your software generally won't allow changes to be made by altering a form. I've used your software for years, but this was very concerning and did not leave me with a feeling of confidence in using the product going forward. PLEASE check the KS state application.
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Program was not as clear in processing and explanations as previous years
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
I've been using H&R Block Deluxe Software for years with success. Every step is explained clearly; so much easier than looking at the actual forms which must only make sense to tax accountants. This software saves me time and money - I'm not saying is super easy, you still need to gather and find your information and check, double check, triple check, but the outcome is well worth it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Makes tax return preparation easy, includes reporting of salary, investments, trading, pension withdrawals, social security, medical expenses and more - generally everything i need. Makes preparation a straight process and enables electronic submission.
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
relatively easy to use. Occasionally hard to find something
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Still seems to work well. There is a bug in the insurance area that is still there from last year. It says that you don't need to enter your Medicare id but the error check will not pass unless you enter it.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 5, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!