Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,250 Reviews)
Rating breakdown 149,250 reviews
5 Stars
97,757
4 Stars
28,049
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,650 out of
61,787)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Mutoad
Verified Purchase:Yes
I’ve used this software for about 20 years and have generally been more than satisfied. However, this year when I went to compete our taxes, I discovered that one of the state returns I need to complete did not support part-year residency. It would have been nice to know this before I purchased the product, especially since I also discovered that a competitor’s product did support part-year residency from that state.
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Bobnothappyatall
from Pa
Verified Purchase:Yes
When I paid for software, j expected to file for free. But I was charged to send money to the IRS... a "convenience fee". Nope. Will not be using your software next year.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: IvyV
from New Jersey
Verified Purchase:Yes
I've been using this program for years and haven't had any issues with my taxes. The one negative thing I can say is there are too many irrelevant questions. If only these could be narrowed down.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cary, IL
Verified Purchase:Yes
Been using this for years and it makes everything easy. Never disappoints.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Everything worked fine except for one item. Comparing AGI from 2023 for verification on 2024 return. It said it did not match. Don't know why. Used H&R Tax Software for last 20 years. 2023 line 11 showed the correct verification amount. Yet I had to edit the verification box and still use the same amount. Thus it inputed in red. My return was e-filed and excepted. Updated Software in a
April 2025.
April 2025.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Codes used
Verified Purchase:Yes
Don’t know who used up my filing codes before it did or how they hacked it?
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CA Guy
from Pasadena CA
Verified Purchase:Yes
As every year, doing my taxes was straight forward and easy. The few glitches prior to filing were easy to correct
Pros: Easy to prepare
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking the time to share your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've always used H&R block to file my taxes. I like the ease of use plus the user friendly side of it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 6, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock