Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,250 Reviews)
Rating breakdown 149,250 reviews
5 Stars
97,757
4 Stars
28,049
3 Stars
10,432
2 Stars
5,408
1 Star
7,604
85%of customers recommend this product.
(
52,650 out of
61,787)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: TaxesR2Much
from Kansas
Verified Purchase:Yes
I’ve been using this software for over 10 years and this was the worst version.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: DougieFresh_in_IN
from Peoria, IL
Verified Purchase:Yes
Federal version is just ok. State version is vague, opaque, and clearly written by interns. Why should I have to pay to e-file state when it’s easier for the state to process?
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: glenozzy
Verified Purchase:Yes
could not file 2nd state. no way for software to just file second state Paid for 2nd state and tried to file no luck
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Trusted software
Verified Purchase:Yes
Have used this software for years and it never disappoints!
Response from HRBlockBy Asiya, Social Media Department, April 6, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Adam2975
from Cincinnati, OH
Verified Purchase:Yes
The desktop software is not straightforward, especially when you have w2s for multiple states. I will not be using hnr block again.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
3
Not as easy as previous years
on April 5, 2025
Posted by: Robert71949
from L.A., CA
I’ve been using H&R Block Tax software for many years. It’s always been quite easy to follow along without help or support. Until this year’s 2024 Deluxe Software. There were a few sections where the questions were difficult to understand, especially in the section about Required Minimum Distribution. The people manning the support phone number were very friendly and eager to help but had no ready answers. One support agent I spoke with admitted that many people had complained about the complexity of this year’s software. In one case, my issue was escalated to level 2 support. They also had difficulty with the way the tax questions were written.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: anon2653
from Atlanta
Verified Purchase:Yes
Way better value than anything else on the market. Calculations and methodology were near identical to TurboTax for a small fraction of the price (in this case close to 5x). UI leaves something to be desired but I can't complain at this price point.
Key distinction that was not marketed to me but probably should have been and contributed to the price difference: this Deluxe version allows users to do 1099-DIV, 1099-B, and 1099-INT without upgrading to a Premier or something equivalent.
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 6, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado
Verified Purchase:Yes
State software is deficient in not allowing online submission for those who have para retirement.
I would recommend this to a friend!
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock