Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,331 Reviews)
Rating breakdown 149,331 reviews
5 Stars
97,797
4 Stars
28,065
3 Stars
10,444
2 Stars
5,414
1 Star
7,611
85%of customers recommend this product.
(
52,697 out of
61,844)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: NE User
from NE
Verified Purchase:Yes
I have used this product for several years. This year's version seemed to be a bit lacking in the helpfulness of the data entry screens and online help. (For example....entering a 1099-INT and the screen didn't have a field for entering the payer TIN/EIN value. This value is entered with almost every 1099 and/or W-2 so it seemed odd that this screen didn't have it. Searching the online help and an hour+ call into the customer help line did nothing to provide an answer.) Very disappointing.
Also, when submitting this survey, you have multiple fields marked as "optional"....yet to submit the survey it forces you to enter at least one...that means that they're not "optional" and is kind of indicative of the QA around your product.
Also, when submitting this survey, you have multiple fields marked as "optional"....yet to submit the survey it forces you to enter at least one...that means that they're not "optional" and is kind of indicative of the QA around your product.
No, I would not recommend this to a friend.
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from South Bend, IN
Verified Purchase:Yes
Again, this year the software makes an unpleasant task easier.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
H&R Block Deluxe 2024 Software worked great for me. Walked me through needed numbers & forms. Thanks!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: noname0
Verified Purchase:Yes
Overall the software is worth it. However the directions on how to handle "accumulated market discount" are terrible.
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: DD94
from Denver
Verified Purchase:Yes
Software worked great and was able to get my taxes filed quickly and easily.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from PA
Verified Purchase:Yes
I had an issue and the access to your chat brought me to soneone who could step me thru how I could reverse the form that appeared. I had called and was misdirected to a helpless person. I will not be using this product but will go to a tax preparer next year.
Cons: Time consuming
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
wish there was a loyalty program for lower price
on April 7, 2025
Posted by: Cejay
from Ann Arbor MI
Verified Purchase:Yes
It was more expensive than I would have expected. I may be switching next year. I've been a customer for many years, how about a loyalty program?
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Glacier217
from Florida
Verified Purchase:Yes
Easy to use. Only issue was the “efile” section with PIN numbers. Had to contact a local branch for help.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock