Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: QBI bewildered
from New Mexico
Verified Purchase:Yes
My family has an LLC. At one point your product told me to contact my tax advisor. Your product could not help me with the 8995 form. Your product could not help me with the QBI. I won't buy your product again next year. I'll take my taxes to my tax advisor.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: sad_merrill
from Atlanta, GA
Verified Purchase:Yes
This year was different from previous years. I encountered an issue importing 1099-B data from my Merrill accounts. It appears there was a change in the program related to this, forcing me to manually enter the information. In the past, this process was easy to import, and I relied on it. Manual entry increases the chance of errors, so I can't give the product a high rating.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: fdm1
Verified Purchase:Yes
Best investment I make every year. Easy to use and incorporates all IRS changes when it updates.
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KevinInBenbrook
from Benbrook, Texas
Verified Purchase:Yes
I’ve been using this software for several years now and this is the first time I wouldn’t have given 5 stars. I ran into too many places where the instructions were confusing or incomplete. I had to redo a few sections of the questions because of this, and I double-checked: it wasn’t just because of mistakes on my part; it was due to poor instructions. This year my return was more complicated than usual because of a circumstance I’ll likely never encounter again—but it’s not an unheard of situation. Other than this, I’d rate the software excellent.
Cons: Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DHood_Sfield
from Southfield, MI
Verified Purchase:Yes
There are lots of pitfalls in the latest version of the software. The Help files don't work very often. The AI doesn't help. It's so bad that I'll return to Turbo Tax next year.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: John1943
from Fayetteville, AR
Verified Purchase:Yes
As in previous years,,this software was easy to use to get my taxes filing done quickly and efficiently
Pros: Maximizes refund
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: abwayne
from Lavalette wv
Verified Purchase:Yes
Could not attach pdf files with state return. Archiac having to mail return. Next year explore software that allow attachents.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: geo99
Verified Purchase:Yes
Almost missed the filing deadline because the software would not connect to h&r block servers to download state and get latest updates. Even with Windows firewall off it was still a problem. The application ran well but could have provided more information about certain fields instead of referring to irs forms
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock