I have been using Deluxe software for over 15 years. I had an issue with RMD screen, so called the hot line. The person could not answer the question so gave me the phoone no of the local office. I called them and the person took my question and told me she will call back. Have not head from her and it has been over 2 weeks. Probably try Turbotax next year.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Was a bit frustrating. I did not download it immediately so had a difficult time getting a code. After repeated tries; I was informed that I had too many attempts. State tax was supposed to be included, but I was charged extra for that.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Excellent, the only issue was not getting an e-mail with the activation code, but that was solved with a phone call
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
I am very pleased with H & R Block 2024 Software. It’s easy to navigate and populates some of our info from last year. I did have trouble reaching a tax pro; reached several tax helpers, but could not get the answers. I went to Just Answer for the answer!
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 7, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.