Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,329 Reviews)
Rating breakdown 149,329 reviews
5 Stars
97,796
4 Stars
28,065
3 Stars
10,444
2 Stars
5,413
1 Star
7,611
85%of customers recommend this product.
(
52,696 out of
61,843)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
I have been using this program ever since it was a DOS program. Very nice and efficient.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Left to Fail
from New York
Verified Purchase:Yes
I had an issue with the software which was escalated two levels, and then I got no help whatsoever. This was definitely a glitch in the software, and I know that because I have been using HR block Software for my taxes for the past 12 years. I had to figure out a way to punt and get around this glitch on my own in order to be able to file electronically. Very disappointed in the help I received, or should I say the help I never received.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dharmon47
from Chicago, IL
Verified Purchase:Yes
I started using H&R Block in 2015 when it was called TaxCut. It worked really well, and you could bundle the state version for those of us that pay state income tax. However, something happened and I pay for the Deluxe and State version but it still prompts me to purchase state once I complete the Federal. Even if I buy it again (which Ive done 2 years now '23 and '24) it still does not install and places the user in an infinite loop of "purchase state" requests. I was able to get a refund on the second purchase of state that didnt work, but that takes an interaction with support and time that you typically dont have when doing taxes. My state offers a free service for the state 1040, this is my last year buying anything other than the Federal. Federal did seem to work fine...so far.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
2
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Peyer
from Chicago
Verified Purchase:Yes
The state does not work. The software won’t let me buy a state program or efile. Very annoying
Pros: Easy to import documents
Cons: Hard to prepare
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Chuck Retired
Verified Purchase:Yes
I paid for this software, even though I really didn't need it, because of the free e-file. I was unable to e-file for some unknown reason, so I lost the only real benefit of the software.
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RayDhxhdhdh
from CT
Verified Purchase:Yes
The fed plus state was ok. Pretty self explanatory. I think it is over priced. And then charging on top of one state for efile. Meh.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
1
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Holygral
from Ohio
Verified Purchase:Yes
Total scam, paid for state and there was no state, no support, totally waste of my money.. Will never buy again.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Used H&R Block for 6 years on advice of attorney. Hasn't steered me wrong yet.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock