Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,248 Reviews)
Rating breakdown 149,248 reviews
5 Stars
97,756
4 Stars
28,049
3 Stars
10,432
2 Stars
5,407
1 Star
7,604
85%of customers recommend this product.
(
52,649 out of
61,786)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Notusingthiscrapagain
from Centerburg, OH
Verified Purchase:Yes
This is somewhat difficult to work with. And, at the end, when I want to print my returns on my Mac it just craps out -- doesn't print correctly. Very frustrating. Not going to use this software again.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tired of these issues
from SOUTH USA
Verified Purchase:Yes
We use this software every year. It seems almost every year, there is a question where the software words it differently and causes confusion and anxiety over inputting the wrong data. This year was about the 1099R. The Help feature has never been helpful. Otherwise, the software is reasonably thorough and easy to use unless you have to go back to look at a previous entry; then it's GOOD LUCK getting back to your place.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryville, TN
Verified Purchase:Yes
Overall, I liked the program. Good value for the purchase price. I had two problems. Software was hard to update. Calculating the taxable amount of our RMDs was not straightforward due to our Qualified Charitable Distributions. I had to Google for help.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
I have been using this program ever since it was a DOS program. Very nice and efficient.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Left to Fail
from New York
Verified Purchase:Yes
I had an issue with the software which was escalated two levels, and then I got no help whatsoever. This was definitely a glitch in the software, and I know that because I have been using HR block Software for my taxes for the past 12 years. I had to figure out a way to punt and get around this glitch on my own in order to be able to file electronically. Very disappointed in the help I received, or should I say the help I never received.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dharmon47
from Chicago, IL
Verified Purchase:Yes
I started using H&R Block in 2015 when it was called TaxCut. It worked really well, and you could bundle the state version for those of us that pay state income tax. However, something happened and I pay for the Deluxe and State version but it still prompts me to purchase state once I complete the Federal. Even if I buy it again (which Ive done 2 years now '23 and '24) it still does not install and places the user in an infinite loop of "purchase state" requests. I was able to get a refund on the second purchase of state that didnt work, but that takes an interaction with support and time that you typically dont have when doing taxes. My state offers a free service for the state 1040, this is my last year buying anything other than the Federal. Federal did seem to work fine...so far.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
2
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Peyer
from Chicago
Verified Purchase:Yes
The state does not work. The software won’t let me buy a state program or efile. Very annoying
Pros: Easy to import documents
Cons: Hard to prepare
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Chuck Retired
Verified Purchase:Yes
I paid for this software, even though I really didn't need it, because of the free e-file. I was unable to e-file for some unknown reason, so I lost the only real benefit of the software.
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock