Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,246 Reviews)
Rating breakdown 149,246 reviews
5 Stars
97,754
4 Stars
28,049
3 Stars
10,432
2 Stars
5,407
1 Star
7,604
85%of customers recommend this product.
(
52,647 out of
61,784)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: taxed2max
from NY
Verified Purchase:Yes
I have been using this for years and have been happy...UNTIL THIS YEAR. This year I filed (electronically and my return was rejected due to an ACA error by NYS after getting that resolved I filed again... rejected again after a long phone conversation with IRS they told to add an attachment to the return but I tried a third time and the software does not allow attachments. So I decided to print sign and addressed the envelope, added postage and attachments ready for the mail tomorrow. Then I got an email time stamped 7:47pm that saying I "successfully submitted your 2024 federal return" So I opened the tax software and clicked on E-file Status and it says "The IRS rejected your federal return on Thu Apr 10 2025 at 11:51:36 PM " and it was only 8:48 PM! What is going on??? Time stamp is over three hours in the future? If it was less than three hours I would assume it is a time zone issue but not OVER 3 hours. I have not received the rejection email for the third submission yet does this mean I am going to get it at 11:51? it is still only 9:30 so I'll wait and see and mail the paper return even though I paid for efile and have to wait even longer for my refund, which is very frustrating because this is the first time I really needed the refund ASAP and it happens to be the only year it will be delayed.
Value
3
Response from HRBlockBy Sean, Social Media Team, April 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Reg69
from Pittsburgh, PA
Verified Purchase:Yes
I had some difficulty with the credits portion but otherwise the app was fairly easy to use.
Pros: Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Shat311
from Perryville, Mo
Verified Purchase:Yes
Would give 5 stars if the price wouldn't go up every year
Pros: Easy to prepare
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I have been using H&R Block Tax Software for years and I have never had a problem filing a return. I would recommend it to anyone who wants to do their own taxes. I guess you can call me a Block-head, but that's okay as long as I get my refund
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Leander Texas
Verified Purchase:Yes
I have been using it for years and will continue to do so
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Mostly straightforward step by step process
on April 10, 2025
Posted by: Bidawi
from Austin, Texas
Our 3rd year using H&R Block app after many years using TurboTax. So far, so good.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
1
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: BobNYFL
from Long Island, NY
Verified Purchase:Yes
I have been a user of this program for years. It’s okay, nothing special, nothing bad. It’s not very intuitive nor overly helpful in providing clarifications. Many times it simply refers you to the IRS regulations.
Value
3
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Huntsville AL
Verified Purchase:Yes
Very easy and intuitive, been using the software program for years
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, April 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock