Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,246 Reviews)
Rating breakdown 149,246 reviews
5 Stars
97,754
4 Stars
28,049
3 Stars
10,432
2 Stars
5,407
1 Star
7,604
85%of customers recommend this product.
(
52,647 out of
61,784)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Waukesha, WI
Verified Purchase:Yes
I had several issues. I had to call to eventually have them resolved.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, April 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JTisLivingTheDream
from Atlanta, GA
Verified Purchase:Yes
I've used HR Block for the past couple of years. I suppose you get what you pay for in life. I use the basic service. I'm really just looking to file a pretty basic return, typical investments, dependents, etc. I don't have an issuing doing or understanding taxes. But as tax laws change and kids hit college, there are some options. I found like most AI help it is completely worthless. I had to research my questions outside the app, then figure out how to navigate to the proper form.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Team, April 12, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gmmumn
from Nj
Verified Purchase:Yes
the program is still great Was not thrilled the acces code was on a register receipt. Have we gotten to the point where profit outweighs the potential for theft?
I was extremely apprehensive about this, all ann individual needs to do is print out another copy of the receipt and boom you have potential tax fraud. Not a good look
I was extremely apprehensive about this, all ann individual needs to do is print out another copy of the receipt and boom you have potential tax fraud. Not a good look
Pros: Fast
Cons: Hard to import documents
Value
4
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: IK56
Verified Purchase:Yes
I’ve been using H&R Block for several years, I find it to be very easy and understandable. It automatically enters my info from previous years and DL data from my banks.
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
This is the first year I had problems with your product. NUMEROUS times the program would delete the info I put in and I'd have to start over. I also purchased an additional State and it wouldn't download, I had to repurchase a second time before it downloaded. It's showing I was charged twice, which I need to be reimbursed for duplicate charge. After downloading it kept switching to the other State I had. It was very frustrating, I'm thinking of Turbo Tax next year.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, April 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Terrrible experience
Verified Purchase:Yes
I have tried several times to do my 2024 taxes with your product i purchased on line like I do every year. For some reason the IRS keeps rejecting it. So I have tried online to get help to no avail. Even trying to find one of your offices that would help me. Nope. So today 4/11/2025 I have an appointment Monday to get my taxes done and have to pay again!!! Not a happy camper.
Response from HRBlockBy Sean, Social Media Team, April 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from DE
Verified Purchase:Yes
I have used H & R Block tax software each year for many years, but I found your 2024 edition to be of lower quality than usual. More specifically,,it’s ability to handle my 401k and IRA required distributions is far from the seamless product I have come to expect.
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ranger Barney
from Texas
Verified Purchase:Yes
Everything was fine until the end of the return. Then, your software insist I fix "errors" , often multiple times, in the worksheets. I spent half the time doing my return fixing what shouldn't have had to be fixed in the first place. Suggest you fix your software.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock