Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,326 Reviews)
Rating breakdown 149,326 reviews
5 Stars
97,794
4 Stars
28,065
3 Stars
10,444
2 Stars
5,412
1 Star
7,611
85%of customers recommend this product.
(
52,695 out of
61,841)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Older than dirt2
Verified Purchase:Yes
I've been using your program since it came out. This is the first year I had a required IRA withdrawal that I donated to a non-profit charity. I wish the steps would have been clearer as I'm not sure it was done correctly.
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Jim unhappy
from Ohio
Verified Purchase:Yes
Your free filing works good if you are getting a refund. I had to pay in and adding insult to injury you you want to charge me a percentage to pay Electronicly. I will no longer use your software.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: TodB
from Central NJ
Verified Purchase:Yes
Great software and easy to use. I have used it for over 10 years
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Walkertown, NC
Verified Purchase:Yes
Great value for the money. My only complaint is that 1099-B stock sale transactions are rounded up and then totaled on the schedule-D. The 1099-B statement does not round transactions thus making a discrepancy in what the software records and the total amounts reported to the IRS.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Clam
from Virginia
Verified Purchase:Yes
I’ve been doing my income taxes with HR Block Deluxe + State for years. Always reliable, easy to follow instructions and walkthrough questions make it a breeze for me to gather, prepare and file each year. I’m retired with mostly investment & 401k income. Even when my status changed, as a widow, the prep and filing went smoothly. Thanks for a good product .
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: C146
from MA
Verified Purchase:Yes
There is a confusing error in the software where it asks about RMD to see if you've taken enough. I did take enough but the form somehow showed I had excess accumulations, which is false. I had to search for this problem in online chat groups to find this was a known error, not corrected as of 4/9/25, and the way to deal with it was to delete the form. Luckily, I caught it so it wasn't flagged by the IRS.
Also, the MA entry for pre-taxed retirement contributions is not explicit and it's easy to forget to add in the current year's RMD.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: automch
from South Carolina
Verified Purchase:Yes
Worked very well. More characters required than "Worked very well ", so here are more characters. Personally I thought "Worked very well" would be adequate for the clowns who asked for this survey, but I guess not.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: BobP2000
from Western PA
Verified Purchase:Yes
I’ve been using it for many years. I like that it is consistent and I don’t have to re-learn it year to year. Very easy to extract info from the previous years return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock