Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,326 Reviews)
Rating breakdown 149,326 reviews
5 Stars
97,794
4 Stars
28,065
3 Stars
10,444
2 Stars
5,412
1 Star
7,611
85%of customers recommend this product.
(
52,695 out of
61,841)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Noggin
from California
Verified Purchase:Yes
Generally happy with software. Do feel that some questions aren't explained well enough how to fill them out. Feel like the aim is to get you to use their services.
Pros: Easy to prepare
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Bluelightsmove
from Charlotte, NC
Verified Purchase:Yes
I've been using your tax software for over 20 years. It always gets the job done! Thanks!
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
Thank you for taking the time to rate your experience with us! Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
Fine for basic filing. Not good for special cases
on April 13, 2025
Posted by: RayLomas
from Illinois
Verified Purchase:Yes
The basics are covered well but corner situations are not handled well. I have passive foreign income and had to do my own research to enter the values in the correct forms. This has happened in the past with other cases for me too.
Value
4
Response from HRBlockBy Tra, Social Media Department, April 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Moneta,VA
Verified Purchase:Yes
The RMD portion needs to be fixed, in particular the "window" section.
Pros: Fast
Cons: Hard to prepare
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: JerBIG
Verified Purchase:Yes
The way some questions are worded can lead to confusion.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: 15 years
from Goshen OH
Verified Purchase:Yes
I have used this software for over 10 years. Probably closer to 15. This year I had problems with the software that I have not had in the past. Plus my state and and school filings were rejected even though Block said nothing was wrong when I filed. After the rejection, wanted me to fix something that I could not so had to paper file. Up through my 2023 return, I would have given it 5 stars.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from AL
Verified Purchase:Yes
Working with HR Block software is so much easier than trying to decipher the IRS often confusing language and forms Have relied on it for a number of years to make doing our taxes less of a hassle.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
Thank you for taking the time to rate your experience with us! Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Matt765
from Florida
Verified Purchase:Yes
Product doesn’t upgrade correctly, requires reinstall every time a new update is released by the IRS.
HRBlock part of lobbying consortium preventing simple, free, tax prep.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock