Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,326 Reviews)
Rating breakdown 149,326 reviews
5 Stars
97,794
4 Stars
28,065
3 Stars
10,444
2 Stars
5,412
1 Star
7,611
85%of customers recommend this product.
(
52,695 out of
61,841)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Nancy1501
from Waterloo Iowa
Verified Purchase:Yes
I have been using this product for about 20 years.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
H&R Block failed me for the first time in a decade
on April 13, 2025
Posted by: Jim0999
Verified Purchase:Yes
The software crashed constantly while entering crypto sales. It was slowing down as I entered more than 500 transactions. No import option that Turbo Tax could handle. After submitting my return, the app was unable to print my return and the local copy corrupted so I cannot open it anymore. Now I have to re-do everything again to be ready for next year
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: IP PIN Fail
from Reno, Nevada
Verified Purchase:Yes
This IP PIN issue has to be fixed. For two years now I have not been able to eFile. The IRS gives you a 6 number code and HR Block only allows 5 numbers. Complete failure.
Value
3
Response from HRBlockBy Tra, Social Media Department, April 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: donotcontactme
from United States
Verified Purchase:Yes
Data security? Accurate calculation and accuracy assurance? Do you even know what those mean? Apparently not, from my experience.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RetiredCPAinPA
from Lancaster, PA
Verified Purchase:Yes
Have used this product for over 5 years, since switching from TurboTax. I am a retired CPA, and have never had a single problem with the software.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: MadameH
from Los Angeles
Verified Purchase:Yes
Easy to use. Confusing items are explained pretty well. I only had to look up a few items. I file an itemized return. I’ve been using for a few years so I appreciate items that auto populate from previous year. A little expensive but cheaper than a tax preparer.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Vic55
Verified Purchase:Yes
I was very disappointed when there wasn't anyone to help me when I encountered a problem..
Response from HRBlockBy Tra, Social Media Department, April 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ID not a CPA
from Idaho
Verified Purchase:Yes
Most everything goes smoothly until you have to get to the middle of something. Trying to get back is somewhat difficult. Also Deduction Pro is hard to use. Wish all the options could be expanded as one so you could print out a list to use during the year.
Response from HRBlockBy Tra, Social Media Department, April 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock