Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,244 Reviews)
Rating breakdown 149,244 reviews
5 Stars
97,754
4 Stars
28,049
3 Stars
10,432
2 Stars
5,406
1 Star
7,603
85%of customers recommend this product.
(
52,647 out of
61,782)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Matt765
from Florida
Verified Purchase:Yes
Product doesn’t upgrade correctly, requires reinstall every time a new update is released by the IRS.
HRBlock part of lobbying consortium preventing simple, free, tax prep.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Nickname987654321
Verified Purchase:Yes
The Fed Return went well. I took itemized but it did not carry over to the Kansas Return. Did the software give me a choice if so, I did not see it. I had to mail an amended return.
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Frank Mchomes
Verified Purchase:Yes
Does an ok job, but just kind of an average product. I am sometimes asked for information that should be pulled from past returns that I have done with your software. Also, the state software also asks me for information that I have already provided for the federal software.
Cons: Doesn't maximize refund, Hard to import documents
Value
3
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: GDHnR
from Kansas
Verified Purchase:Yes
It's still ok to do my taxes with, since I've been using it for years, but the Software has a few glitches yet.
Some fairly basic, like switching the State deduction choice from Standard to Itemized when it shows that would be the better choice. Seems obvious, but I had to do that manually.
There are similar items with the Feds, that it seems the data is not being pulled and transferred correctly between locations. The Error check is very annoying, in that it keeps repeating the same request to change something. Think U R spending 2 much on Super Bowl Ads, vs software programmers!
The help line chat was non-existent, but it's probably not fair to try the weekend before due date!
But I stay with you, because you covered me the last time I was audited years ago. Thanks.
Some fairly basic, like switching the State deduction choice from Standard to Itemized when it shows that would be the better choice. Seems obvious, but I had to do that manually.
There are similar items with the Feds, that it seems the data is not being pulled and transferred correctly between locations. The Error check is very annoying, in that it keeps repeating the same request to change something. Think U R spending 2 much on Super Bowl Ads, vs software programmers!
The help line chat was non-existent, but it's probably not fair to try the weekend before due date!
But I stay with you, because you covered me the last time I was audited years ago. Thanks.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used H & R Block software to complete my taxes for several years. In general, it has been very easy to use.
Pros: Easy to prepare
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: slkf
from Maine
Verified Purchase:Yes
The only issue I ever have is with RMDs. I'm not 73 so that doesn't apply (yet). I do have a non-spousal inherited IRA that I moved to my own IRA as allowed. Due to ages, I do not have to deplete the IRA within 10 years. However, for taxes, it gives me indigestion every year for basis and RMD. Maybe someday the IRS (or H&R Block) will come up with a way to make this easier.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for leaving a review, and for providing positive feedback on our tax pros. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: JFS1
from Colorado
Verified Purchase:Yes
Bought this last year ahead of tax season. Handles most items well but struggles with some K-1 forms. I enter the information on the form and the program won't accept it. Just doesn't like "0" for an entry even through it is on the K-1 and some codes that are clearly on the K-1 are flagged as invalid. Also section 897 dividends and section 897 capitol gains failed to import from a Merrill Lynch statement. Had to manually enter from the hard copy statement. .
Pros: Easy to prepare, Easy to import documents
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for leaving a review, and for providing positive feedback on our tax pros. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Detroit Michigan
Verified Purchase:Yes
The Federal tax program needs improvement on Schedule A Itemized Deductions for medical expenses. Break into more detail following publication 502. The Michigan State program is confusing on the Subtractions from Income for retirement income for people born before 1950.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for leaving a review, and for providing positive feedback on our tax pros. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock