Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,244 Reviews)
Rating breakdown 149,244 reviews
5 Stars
97,754
4 Stars
28,049
3 Stars
10,432
2 Stars
5,406
1 Star
7,603
85%of customers recommend this product.
(
52,647 out of
61,782)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Rob1000
from Dublin, OH
Verified Purchase:Yes
It has worked well for me for the past 8 years and continues to do a great job.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Hi, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: 56trck
from Wyoming
Verified Purchase:Yes
This tax program isn't as user friendly as it needs to be. If I hadn't used TurboTax in the past, I'm not sure I could have navigated it. For example, there's a glitch in the program once it determines you're over age 62. I kept getting an error message that was asking me to enter my social security income, even though I'm not receiving social security benefits yet. It was very difficult and frustrating to by-pass the issue.
Cons: Hard to prepare
Response from HRBlockBy Tra, Social Media Department, April 14, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: All timer
Verified Purchase:Yes
Have used for years and years always made life easier
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Allison, Social Media Team, April 14, 2025
Thank you for leaving a review and for providing positive feedback on our tax pros. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: User4Decades
from Minnesota
Verified Purchase:Yes
Multi-decade user of Deluxe and multiple states. I have always been impressed. Keep up the good work!
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for providing a rating for your recent visit! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Ed K
Verified Purchase:Yes
terrible experience ! Results of state product were not close
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Charmed
from Anne Arundel County, MD
Verified Purchase:Yes
It has been since the 80s that I took a tax class in college so my skills are rusty. I depend on the software to figure out how to properly enter my info. Some of the questions are beyond my understanding. I replaced my roof in 2024 and trying to understand what I could do was next to impossible. I think I did it correctly but I woukd think finding rhe right thing to do would be clearer.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jimleo
from Brooklyn NY
Verified Purchase:Yes
Federal software is very good and complete. The NY state software has multiple sections where you have to click whole form and manually complete the forms. No links to the NYS instructions.
Response from HRBlockBy Tra, Social Media Department, April 14, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tallahassee, FL
Verified Purchase:Yes
I have used the sofware for over 25 years. Easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock