Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,326 Reviews)
Rating breakdown 149,326 reviews
5 Stars
97,794
4 Stars
28,065
3 Stars
10,444
2 Stars
5,412
1 Star
7,611
85%of customers recommend this product.
(
52,695 out of
61,841)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: BKP10
Verified Purchase:Yes
I have used HRB for many years. I wish that DeductionPro was accessible as an app or program so we can keep track of donations throughout the year. Turbo has It;s Deductible app that I use. It is great but it would be nice if my tax program provided this to.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I buy H&R Block software every year when it first comes out so I get the best value.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Customer Rating
4
Good
on April 14, 2025
Posted by: Loryn
Easy to use, well designed, and I come back to it year after year. My only issue was that this year I actually needed the expert tax pro help that’s advertised with Deluxe, and spent a long time figuring out how to get it. HR Blocks main phone number gets you a very unhelpful AI phone agent. Would recommend just calling your local office.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Baloni
from Kansas
Verified Purchase:Yes
I did the Federal return as planned. But then the Kansas software did not work. I was able to itemize on Kansas but it wouldn't bring the figure over to line 4, instead it only gave me the standard deduction. After chatting with the "tax expert" 4 times they would never try to correct the problem with the software. So I had to do the Kansas return with a pencil and copy it.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mike retired CPA
from Wisconsin
Verified Purchase:Yes
This tax program works the way I want a tax program to work.
It understands that you the return preparer has some understanding of the income tax code.
Easy to understand instructions and a good flow through preparing a tax return.
I’m glad that I found this program.
It understands that you the return preparer has some understanding of the income tax code.
Easy to understand instructions and a good flow through preparing a tax return.
I’m glad that I found this program.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 15, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: FoolMeTwice
from Ohio
Verified Purchase:Yes
For the 2nd year in a row, I was unable to update the software and make use of the state return feature.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: dinb
Verified Purchase:Yes
I've used HR Block tax software every year since 2000. Nuf said.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 15, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Customer Rating
2
Need to provide larger font
on April 14, 2025
Posted by: LCF2
from Mississippi
Entering data in the appropriate fields and even reading the text on the computer screen is very difficult. You should use a larger font for everything, especially for the fields where the user must enter numbers.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock