Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,326 Reviews)
Rating breakdown 149,326 reviews
5 Stars
97,794
4 Stars
28,065
3 Stars
10,444
2 Stars
5,412
1 Star
7,611
85%of customers recommend this product.
(
52,695 out of
61,841)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Jim Peach
from Dade City, Florida
Verified Purchase:Yes
I have been using this program for many years and I have to say, this is the first year I was not totally pleased with the program. The issue I had this year had to do with some boxes being checked in the interview process that I either checked inadvertently or the program thought I should check do to a certain situation such as my age etc. When I realized this error, I simply tried unchecking these boxes but the program would not allow it. This was very frustrating when I went through the final check and could not clear these conditions in the data verification. There appeared to be an option to delete the unnecessary forms but even that didn't work. Perhaps the program has always been like this but this is the first time I encountered these issues. Needless to say, my return probably has some useless forms attached that I hope to cause a red flag with the IRS.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Brittany, Social Media Department, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I am using this tax software for the past 24 years. I was never disappointed.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Columbus, OH
Verified Purchase:Yes
I have used this product over 30 years and have confidence that it will correctly compute my taxes. I did, however, have one issue this year that forced me to submit a paper return. I mistakenly said I had a PIN assigned by the IRS when I had only a PIN that I assigned with my 2023 return. My initial submission rejected saying the PIN was incorrect. I realized my error, went back and removed the PIN, but resubmitting the return still came back saying the PIN was incorrect when there was no PIN listed on the return. Three more failed attempts and I finally had to print the return and mail it.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Granny405
Verified Purchase:Yes
I have used H&R Block for a number of years now and I find it really easy to use.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used this product for years. The weakest function is the wrap up after filing. The process of printing, making backups....etc needs to be clarified.
When going back into a return, the program should pickup in the interview where it was left off.
When going back into a return, the program should pickup in the interview where it was left off.
Pros: Easy to import documents
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Best tax software available. I've used HR Block downloads for years now and it always works well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 15, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: TM76B
from FL
Verified Purchase:Yes
I continue to select this product for completing my annual tax return. Installing updates are still cumbersome on an iMAC. They just don't get around to making it like a PC installation. Even a simpler link would help.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Brittany, Social Media Department, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
State never downloaded
on April 15, 2025
Posted by: DEvanz
from DuPage County IL
Been using this product for years, first time state software was unavailable & hard to download
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Brittany, Social Media Department, April 15, 2025
Thank you for taking time to give us feedback! We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock