Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,244 Reviews)
Rating breakdown 149,244 reviews
5 Stars
97,754
4 Stars
28,049
3 Stars
10,432
2 Stars
5,406
1 Star
7,603
85%of customers recommend this product.
(
52,647 out of
61,782)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Drive
Verified Purchase:Yes
It works to do your taxes. But often, I find that there is little overview to help me understand if I need to spend time going through a section. It does this a bit for if you itemize or take a standard deduction, but in many other places I feel like I am needlessly going through sections I could avoid if I had more of an overview.
Another example had to do with my state taxes. These did not explain anything with respect to the way different 1099-R forms were handled.
More descriptions should be available for various sections, plus more explanations on why certain things happen.
Another example had to do with my state taxes. These did not explain anything with respect to the way different 1099-R forms were handled.
More descriptions should be available for various sections, plus more explanations on why certain things happen.
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: GAD 45
Verified Purchase:Yes
Very helpful and provided total guidance in preparing my Federal and State tax returns
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: boston1234
from Massachusetts
Verified Purchase:Yes
I've used this for a number of years. This year's version seemed to make it easier than ever to do my taxes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: nsg25
from NJ
Verified Purchase:Yes
Not sure I'll use this next year. Some of the questions are not clear; I had trouble with the RMD questions, for example. Also, the forms printed to be mailed for the State return included ones that looked like worksheets, with no bar codes, and one specifically said "Not For Filing"! I'm depending on the software to guide me on what to mail.....
Pros: Easy to import documents
Cons: Time consuming
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bubba Levi
from Evansville IN
Verified Purchase:Yes
All in all easy! Just would like updates to be more timely and not close to April 15 date.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Xout
from Southport, NC
Verified Purchase:Yes
The H*R Block servers were not accessible on 4/10 - 4/13. I could not download a state return nor file federal. And, to make things worse, the software blamed the problem on my computer. Just plain inexcusable !! I've used H&R Block for several years but no more. Next year - TurboTax.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mom2Three
from Texas
Verified Purchase:Yes
Found so many errors in the software - missing schedules, numbers pulling from wrong back up worksheet, assumptions made based on previous filing that don't apply this year that I had to manually remove when there were no values input.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Julia77
from Ponte Vedra,Fl
Verified Purchase:Yes
I’ve used H&R Block tax software for many years and have always find it easy to use. Interview mode is perfect for the novice.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock