Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,320 Reviews)
Rating breakdown 149,320 reviews
5 Stars
97,793
4 Stars
28,064
3 Stars
10,443
2 Stars
5,410
1 Star
7,610
85%of customers recommend this product.
(
52,693 out of
61,838)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Suzanne19
from Rifle, CO
Verified Purchase:Yes
Overall, I like the software. I feel like it is actually helpful and makes sure you have all your information entered. HOWEVER, it would be nice if after I saved my information and then added a piece of information I didn't have previously, say for a Schedule C business expense, that I did not have to go through the rest of the 'interview' process for the entire return all over again. THAT I could skip.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Have used H & R Block programs for years and have never had any issues. Excellent product
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Canton, MI
Verified Purchase:Yes
Overall, I'm happy with the tax software, but I was disappointed that when completing the State/Local tax return, it does not ask about credit for the days I worked from home last year. City of Detroit allows filers to get credit for the days not worked in the city (for those who work-from-home partially) by completing part 3 of Form 5121. But the tax software makes no mention of it. It will complete Form 5119 but that's it. I feel that the software should ask about WFH days and complete Form 5121 also. I had to download and complete Form 5121 separately, then print and attach it to the Detroit return. Maybe next year you can include this. Please let me know if you have any questions about this matter.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: 240z
from Northern, CA
Verified Purchase:Yes
The H&R Block tax tool works exactly as advertised. Easy to download. I like that all my personal data from the previous year is transferred to the latest update. Once you have all your tax info for the year at hand, the tool is an easy guide to fill in the current tax year data. The tool also checks your work and alerts you to any potential issues with the information that you have input into the tool. Overall it makes the process quick and painless.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: No fing way
Verified Purchase:Yes
There is a lot of contradictory between when entering info in the guided forms. Then errors come up on forms that are submitted to IRS
Next year I will try turbo tax
Next year I will try turbo tax
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
The SW works well and is easy to use. The State version is too expensive.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Las Vegas
Verified Purchase:Yes
I had a simple question about a 1099-R form, contacted Block, they could not answer! There also was no question about receiving a 1099-R. I had to google it to find out what to do!! I think I will move away from Block next year.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Amy, Social Media Team, April 18, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tiggger
from Plano Texas
Verified Purchase:Yes
Easy to use. The only thing is the state part. Had issues cause the state I live in don't have state tax. It kept asking for employer state ID, which was not on my W-2. Then in order to pay my taxes on line, I had to pay a fee. That was a surprise at the end.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock