Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Mostly good, but why didn't you remove Merrill?
on April 20, 2026
Posted by: CatLover2000
from USA
Verified Purchase:Yes
Still pretty easy to use, but you dropped Merrill Lynch from sites you can pull 1099 data from. You had it in the past few years, so I'd like to see you go back to offering it. Possibly the removal is their fault or perhaps yours. I'll be checking next year before buying this software. If other companies offer it and you don't, I'll switch.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Diego, CA
Verified Purchase:Yes
I have been using H&R Block tax software for 15+ years. The best and easiest way to complete your taxes.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 20, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: cd225
from Stafford va
Verified Purchase:Yes
Generally, the software worked well.
One area that was painful was the investment stock trade entry-by-entry approval and always having to go back to the list to select next entry. Very tiresome. Need to be able to accept all trades with one click.
One area that was painful was the investment stock trade entry-by-entry approval and always having to go back to the list to select next entry. Very tiresome. Need to be able to accept all trades with one click.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 20, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: MCHM
from South Carolina
Verified Purchase:Yes
It wasn’t difficult, but I found the explanations of why I needed this entry or that entry were lacking. Also, the IRS said what I made could be put in my IRA but the software assessed me a penalty for what I deposited. It was under what I made AND WAYYY below my allowed deposit.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver, CO
Verified Purchase:Yes
Works welll like all the software packages. Gets the job done ok. State filing e-fees are quite high for basically same return submitting as went to IRS.
Pros: Easy to prepare
Cons: Hard to import documents
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: OverPriced99
Verified Purchase:Yes
I purchased the federal and state and it would not allow me to send state. At the end, there was an option to pay for state.
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: SweetCake
from New Orleans, LA
Verified Purchase:Yes
I've been using H&R for MANY years and I am pleased with each year ~~~
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Used to be a happy user
from Milwaukee
Verified Purchase:Yes
online help is terrible. Whatever AI chatbot you are using just is not useful.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock