Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,317 Reviews)
Rating breakdown 149,317 reviews
5 Stars
97,791
4 Stars
28,064
3 Stars
10,442
2 Stars
5,410
1 Star
7,610
85%of customers recommend this product.
(
52,691 out of
61,836)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Sr taxpayer
from USA
Verified Purchase:Yes
Use 2 years prior worked okay- this year very bad unable to recover information a lot of shortfalls. . . limitations. NOT happy-will consider other options next year
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bill2222222
Verified Purchase:Yes
Can't send state electronically without paying more.:(
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Antonio, TX
Verified Purchase:Yes
I have been using this software for close to 10 years, so far, no audits.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
I have been using this software for 10 years. I am familiar with it and works well for me.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Chau002
from Los Angeles, CA
Verified Purchase:Yes
I bought it in April 2025. It is easy to use for filing my tax return.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: GaryIndiana
from Palm Beach, FL
Verified Purchase:Yes
Clunky at best, left out critical info on the 1040 form that I had to enter manually. In my experience, the *other* tax app is much sleeker and completes all forms automatically. The financial company integrations is better in other apps too. Overall, the experience was poor compared to alternatives.
Cons: Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bobbbyboy
from California
Verified Purchase:Yes
The state program has been bugged for some users for multiple years. It was trying to charge me for state when I had purchased deluxe federal + state.
I realized that I had just paid it last year thinking it was a separate filing fee.
I had to download and install on a different computer to finish my taxes.
This is unacceptable theft from your users.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Grandma Aim
Verified Purchase:Yes
I was fine until the last tax return for a family member. It was April 14th, and he finally found the last 1098R! The returns for federal and IN, until we tried to transmit both returns at the same time. We incurred a problem with the software not attaching the IN 2210 form which was prepared and showed no penalty due! The software came not allowing the In return to transmit. Finally, I printed the In-2210 and was getting ready to file the In return as a paper return and attach the 2210. However , I prayed and tried one last time and the federal and Indiana returns both transmitted and were accepted. Please advise what this happened, so that the stress can be avoided in a future year!
Thanks for your input!
Amy Pressler
Thanks for your input!
Amy Pressler
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking the time to provide feedback! We appreciate your feedback and would like to ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 so we can address any concerns you may have.
Written by a customer while visiting HRBlock