Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,241 Reviews)
Rating breakdown 149,241 reviews
5 Stars
97,753
4 Stars
28,049
3 Stars
10,432
2 Stars
5,404
1 Star
7,603
85%of customers recommend this product.
(
52,646 out of
61,781)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: RStar4U
from Richmond, VA
Verified Purchase:Yes
I still can't print my returns. A level 3 was supposed to call me today at 3. He did nt call. I've spent much time on the phone and in chat every day this week, trying to get this problem resolved. No luck
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Multi year user. Worked as expected. Prefer local files to online files too.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 21, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: RDSZ
from USA
Verified Purchase:Yes
I have been using the software for several years, and am happy with it. My taxes are pretty straight forward, I thought with 1099 income, interest, dividends, capital gains and typical deductions.
There is at least One BIG MISS in the software. I know the software doesn't cover every case, but there should be a more detailed interview at least highlighting potential exposure.
I have shares in a foreign corporation that I have learned is a PFIC by definition (who knew what that was?) . Read about the Moore Case that was decided by the Supreme Court mid year 2024. I have never sold shares, or received interest or dividend income. If it was a US investment, I would owe nothing. Although I own a small share of the company and have zero say in anything the company does, it is deemed I am part of a controlling interest.
Forget about the unfairness, but I had no idea about my tax exposure leading to a huge bill this year. I am required to pay taxes based on my share of the company income. I never received one cent. Yes, taxes were paid to the foreign government, but the US only gives you partial credit for that money paid.
I would recommend this to a friend!
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Ngator
Verified Purchase:Yes
Did not get refund the system just charged my credit card
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I bought it five months ago. A few things that frustrated me are the parts dealing with Social Security and Medicare. If you are not getting Social Security or Medicare, let them be a yes or no answer and move on from that. It took me hours to figure out the forms, and I almost missed the deadline because I could not file my return without figuring those parts out. Filing a tax return shouldn’t be that difficult.
Cons: Hard to prepare
Value
5
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Willie D of Florida
from Estero Florida
Verified Purchase:Yes
The program functions well and seems thorough, and easy to use.
A big problem I found this year and once a few years ago has to do with saving one's work.
This year after filling out the entire tax return, I decided to file an extension. When I did it asked whether to save th e extension or the return. I hit extension and it wiped out my entire return and had to redo everything. VERY FRUSTRATING!! It should be harder to wipe out work with a warning OR a note saying ARE YOU SURE or warning what the outcome is.....or a way to save elsewhere.
I cou;dn't get any help through any of the Help program
This year after filling out the entire tax return, I decided to file an extension. When I did it asked whether to save th e extension or the return. I hit extension and it wiped out my entire return and had to redo everything. VERY FRUSTRATING!! It should be harder to wipe out work with a warning OR a note saying ARE YOU SURE or warning what the outcome is.....or a way to save elsewhere.
I cou;dn't get any help through any of the Help program
Pros: Easy to prepare, Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fjeneus
from Ohio
Verified Purchase:Yes
Added fees to file at the end, not very intuitive to use. Better options are available.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Soccer momma
Verified Purchase:Yes
Thanks for fixing the filing issue that happened last year. Filing was faster than usual this year. It would help me if you expanded the Helps part of the software. The information is very limited & I often have to search on line for information.
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock