Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,241 Reviews)
Rating breakdown 149,241 reviews
5 Stars
97,753
4 Stars
28,049
3 Stars
10,432
2 Stars
5,404
1 Star
7,603
85%of customers recommend this product.
(
52,646 out of
61,781)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: seymour67
Verified Purchase:Yes
In general I was happy with the product. But one big issue was that the accuracy check failed to flag that one of my 1099 forms had been imported twice resulting in a much larger tax bill than I actually owed. I discovered this myself only after filing my taxes, so I had to file an amended return to try to get my overpayment returned. It seems that if there are multiple1099s (or similar statements) with identical values, that would be easy to flag as an error in the software. Please make sure this is resolved in the 2025 release.
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DarrylP796
from Minnesota
Verified Purchase:Yes
Due to a family emergency I had to file an extension at the last minute. The simpleset of all submissions. H&R Block charged me $20 for the "priviledge" of e-filing an extension.
No more! I won't use H&R Block in the future. They got me for $20, but lost a cutomer.
This is the same company that was busted for selling your income information without consent a few years back. Slime ball move.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jimmy G 305
from va
Verified Purchase:Yes
I paid way more than I expected. I believe that when the IRS reviews the return they will be issuing a refund.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Value
3
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Annoyedanew
from MI
Verified Purchase:Yes
Some things were not clear - for example, on 1099 Misc, box 10 was greyed out and wouldn't let me enter a number. However, the directions still told me to enter a number in box 10!
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: BL_Eberstein
from MD
Verified Purchase:Yes
In the past I have been satisfied with your software (SW). In the present, not so much. Last year, the whole debacle with your efile server down on tax day wasted a lot of my time with that mess. Then this year, I had "Sales of Personal Items at a Loss" on my return. I entered the 1099-k info per the interview, and the amount did then show up on schedule D at the top of the form like it should. But when I would try and print my official form, your SW would not include the schedule D. That is like ignoring the 1099-k in the IRS eyes! Your algorithm seemed to be looking for a non-zero number on the form for the numbered lines. But failing to find the value inputed by the SW on the unnumbered line at top of form.
On the Bogleheads forum, someone did post a work-around to trick the software into working. You can read about it here:
https://www.bogleheads.org/forum/viewtopic.php?p=8335510#p8335510
I have been recommended to use FreeTaxUSA by numerous people, and am going to give that a try next year.
I would recommend this to a friend!
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bobvan
from FL
Verified Purchase:Yes
Had issues with app connecting to the internet. Something with proxy settings. Never had this issue with previous versions of the app. After proxy fix all went well.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from ct
Verified Purchase:Yes
I have been using H&R Block for years and am very pleased with the program.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Ezzyg
Verified Purchase:Yes
Easy to purchase, download, transfer last year’s info and use. We have used H&R Tax software for 20 years with great results.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock