Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,311 Reviews)
Rating breakdown 149,311 reviews
5 Stars
97,788
4 Stars
28,063
3 Stars
10,441
2 Stars
5,409
1 Star
7,610
85%of customers recommend this product.
(
52,688 out of
61,832)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Bruce24
from Michigan
Verified Purchase:Yes
We have been using H&R Block (Tax Cut) software since 2000 to do our taxes. It has always been easy to use. One little issue we had doing our 2024 taxes was with the uploading of pdf versions of our W2s. They were all uploaded incorrectly, regardless of the employer company. We eventually captured the W2s manually, which was not a big deal.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Sarb24
from Chicago
Verified Purchase:Yes
I have used H&R Block for five years running.
Fast and comprehensive
Will use again for 2025
Fast and comprehensive
Will use again for 2025
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: SAG10
from Minnesota
Verified Purchase:Yes
Good software, but expensive to electronically file state
Pros: Easy to prepare, Easy to import documents
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: KSROB
from Central NY
Verified Purchase:Yes
I use this every year. I find it easy to use and like that I can download my financial statements direct.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: courtreporter
from Peachtree City, GA
Verified Purchase:Yes
Got terrible advice from one of your agents and now my tax return is rejected. Called to try to get help on refiling and after 5 transfers, got ZERO help. Will be switching to Turbo Tax as they at least provide helpful knowledge vs. guessing that sends you down the rabbit hole.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: No20
from Colorado
Verified Purchase:Yes
Difficult to use for some very simple tax filings.
Help is incredibly limited
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: aRita
from Colchester, VT
Verified Purchase:Yes
It is not as intuitive as it should be, nor clearly explained when not 'next steps' are not evident. Reporting foreign income and pensions are still lacking clarity. Many of us use this software to report Canadian Govt. pensions, and there should not be as much guess work involved. To the software's credit, it is made somewhat easier by having a 'form view' readily available at the bottom of the screen.
Pros: Maximizes refund
Cons: Time consuming
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Got it done- and feel good that it seemed simple y
on April 23, 2025
Posted by: Anonymous
from Rochester, NY
Verified Purchase:Yes
Bought it on line---was able to complete my taxes myself----seemed like even easier this year than in years past. Accuracy check went better than ever. Peace of mind is important with completing my taxes.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media-Abbie, April 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock